Over 300 customers rely on Kayako One as their unified support system, delivering exceptional customer experiences across their operations.
You're hiring people to manage knowledge faster than you're hiring people to create value.
What if your knowledge base learned, updated, and organized itself?
AI drafts articles from your best ticket resolutions and call transcripts. Auto-updates when policies or products change. Duplicate detection prevents content chaos. Rich media support for complex step-by-step guides.
Natural language search that actually understands intent. Context-aware results based on user role and history. Auto-suggest prevents dead-end searches. Real-time translation for global customers.
Auto-convert ticket resolutions into knowledge base articles. AI-generated FAQs from chat and email patterns. Automatic categorization and tagging. Knowledge gap detection spots missing content before customers do.
AI chatbot trained on your actual knowledge base. Guided troubleshooting flows auto-generated from your content. Community forums with AI moderation and answer surfacing. Gamified contribution system rewards helpful users.
AI suggests perfect responses pulled from your knowledge base. Inline recommendations while replying to customers. Auto-summarization of long articles for quick reference. Cross-channel embedding in email, chat, and CRM.
Complete interaction history with knowledge consumption patterns. AI predicts what customers will need next. Behavioral insights reveal content performance. Journey mapping shows where knowledge gaps cause friction.
No-code automation for publishing workflows. AI-triggered content updates when products change. Smart categorization without manual oversight. Cross-platform sync keeps everything current.
See how Kayako One builds, updates, and organizes knowledge automatically.Â
Real-time analytics on search patterns and content gaps
Predictive insights on emerging customer needs
Voice of customer data extracted from knowledge interactions
AI anomaly detection spots trending issues early
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. The team was burnt out, and new hires barely kept up. Since we brought in Kayako, that's changed. It handles the repetitive stuff, and our agents finally have room to breathe. We've cut churn dramatically, and our team's performance is stronger than ever."
"Support used to ping our engineers for help constantly. It wasn't malicious—it was just that no one else had the context. But those distractions cost us real money and slowed everything down. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering. It's been a huge unlock for both teams."
"Kayako One transformed our support operations. What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month. It's the best investment we've made in our support infrastructure."
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
$1 per AI-deflected question
Pay only for successful self-service
No content limits. No search quotas. No surprise bills.
Traditional knowledge base tools charge per article, per search, or per user. Then they charge extra for AI features that should be standard.
Kayako One charges for outcomes: questions answered without human intervention.
