Interactive Guide Developing a great customer support experience is as much art as it is science. So much depends on the type of product, the… Read More »Interactive Guides: The Secret Weapon in Support’s Arsenal
Deliver seamless customer service across voice, chat, SMS, email, and social with an omnichannel contact center. Learn what it is, key features, implementation steps, and… Read More »Omnichannel Contact Centers: The Complete Guide to Seamless Customer Service
It happens to every business. At some point, while your head’s down trying to build the business and acquire customers, there comes a time when… Read More »How to Choose The Best Help Desk Software
What is an AI Helpdesk?: Meaning, Benefits, Use Cases and How it works Discover what an AI Helpdesk is, how it works, key benefits, use… Read More »AI Helpdesk: Benefits, Use Cases, Features & How It Works
You finally send off an email that answers all your customer’s questions. But before you can congratulate yourself with a pat on the shoulder, they’ve… Read More »Switch To New Channels For Effective Email Communication
Scaling up your customer support team means you not only need to hire more staff to handle the increase in volume, but you’ll also want… Read More »Speed Isn’t Everything: What to Measure When Scaling Your Support Team
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In… Read More »Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty
Last week, Sarah Hatter of CoSupport and Sarah Chambers of Kayako joined forces to present a fantastic live webinar about the top five customer support… Read More »The Cheapest, Easiest, and Fastest Change in Customer Support Is Language
Discover how to build your first AI chatbot in 2025. Get insights on platforms, tech stacks, training, integrations, and best practices for smarter automation. So,… Read More »How to build your first AI chatbot?: A Handy Guide
How do you decide on what bug or feature to prioritize in your next product cycle? This is a big question that teams stumble over.… Read More »What Bug or Feature Matters Most? How to Choose Your Priorities
When you have an opening on your customer support team, you can take all the right steps and still not know whether a prospective hire… Read More »Use a Customer Service Skills Test Before You Extend an Offer
It’s unfortunate to see just how much customer support learning depends on one-off inductions. There’s a lot to learn after orientation. As anyone who ever… Read More »Customer Support Training Is Way Too Passive
