Blog — Page 28 of 34

Customer Retention Rate Drops When CSMs Are Stuck in Support Mode

Customer retention rate suffers when CSMs are stuck in support tasks. Free them to focus on strategy and watch retention soar.

Have you ever felt like an outsider when dealing with a different department? Maybe you feel slightly intimidated by the sales team, or don’t fully… Read More »Empathy With Your Coworkers = Better Customer Service

From a distance, the sunny world of customer service advice looks just like a manual for being a really good friend. Make them feel welcome.… Read More »How to Empower Your Support Team with More than Smiles

The dead zone—this was how Gary, my team lead and Kayako’s Support Manager, described the first few hours of my shift. It’s a 2-hour period… Read More »Creating Customer Service Training Videos to Onboard New Recruits

This is a guest post from our friends over at Campaign Monitor. Kim Courvoisier will teach you 6 ways marketing and customer support can collaborate… Read More »6 Ways Marketing and Support Can Work Together to Improve Customer Experience

This is a guest post by our friends over at Nicereply. Jakub Slámka will teach why it’s important to ace your next customer feedback survey… Read More »4 Mistakes You Must Avoid with Customer Feedback Surveys

Explore how Natural Language Processing (NLP) is transforming customer service with AI chatbots, sentiment analysis, and multilingual support. Learn top tools, techniques, and use cases.… Read More »Unlocking the Power of NLP in Customer Service: A Comprehensive Guide

Why worry about churn when you can just get new customers? New SaaS companies are obsessed with growth, and for some reason, startups have this… Read More »The 4 Best Retention Strategies to Reduce Customer Churn

Without AI customer service, ‘customer first’ is just a slogan. Embrace automation or risk leaving modern consumers behind.

In today’s fast-paced digital landscape, the right customer support platform can make or break a business. While Freshdesk and its Freddy AI have been reliable… Read More »Kayako vs. Freshdesk: Why Kayako is the Smarter Choice for Your Customer Support

Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs… Read More »Webinar: SLAs – How to Meet Your Customer Expectations

Discover 11 proven email management tips to organize your inbox, cut clutter, and boost productivity. Streamline email workflows with smart strategies that actually work. No… Read More »11 Email Management Tips: Proven Strategies to Streamline Your Inbox