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Should Your Helpdesk Be SaaS or Self-Hosted?

    Back in 2005, our most common request from customers was for an on-premise helpdesk that they could host on their own servers. It was an… Read More »Should Your Helpdesk Be SaaS or Self-Hosted?

    AI adoption challenges

    5 Common AI Adoption Challenges for Customer Success

      Navigating AI Adoption Challenges In today’s competitive landscape, businesses are increasingly turning to artificial intelligence (AI) to elevate their customer success efforts. While AI promises… Read More »5 Common AI Adoption Challenges for Customer Success

      All Hands Support Will Never Work for Your Business

        All hands support has been a buzzword in the tech world for a few years now. Its premise—that everyone in the company from the CEO down… Read More »All Hands Support Will Never Work for Your Business

        Kayako AI Response

        AI Response That Helps Calm Irate Customers Faster

          AI response technology calms angry customers, enhancing satisfaction. Discover how AI transforms customer service with Kayako

          what is net sales

          Understanding Net Sales: A Comprehensive Guide for Business Success

            Discover what net sales really means for your business. Complete guide covering the net sales formula, calculations, net sales vs revenue differences, and actionable strategies… Read More »Understanding Net Sales: A Comprehensive Guide for Business Success

            Reduce Churn and Win New Customers with Powerful and Flawless Onboarding

              When a potential customer visits your site, they’re already interested in your product. You’ve put lots of effort into testing the best homepage designs, optimized… Read More »Reduce Churn and Win New Customers with Powerful and Flawless Onboarding

              Top Tips to Deliver the Best Customer Experience

                Every company wants to be customer-forward nowadays, probably because people know that, ultimately, it’s the customer that keeps them in business. Without the customer paying… Read More »Top Tips to Deliver the Best Customer Experience

                5 Best Shared Inbox Tools for Customer Support

                  Have you ever used email to agree on a meeting time with a group of friends? Or even worse, have you ever been in charge… Read More »5 Best Shared Inbox Tools for Customer Support

                  How to Boost Customer Retention with Unified Customer Support

                    When you give your customers exceptional support, they are 4 times more likely to reward you with their loyalty. But what does exceptional support look… Read More »How to Boost Customer Retention with Unified Customer Support

                    What 100 Businesses Say About Live Chat on Their Website

                      So you’re ready to introduce live chat support to your business. Outside of your support job, you might even be one of the 41% of… Read More »What 100 Businesses Say About Live Chat on Their Website

                      Onboarding Remote Workers: How to Do It Right to Build Team Culture

                        The best teams are built upon people’s differences and their strengths. Startups are a great example of where people from different backgrounds and experiences collide… Read More »Onboarding Remote Workers: How to Do It Right to Build Team Culture

                        How to Create a Customer Feedback Form Without Causing Friction

                          Customer feedback is important for any business that wants to better themselves. We can collect feedback on virtually any aspect of our business—our customer support,… Read More »How to Create a Customer Feedback Form Without Causing Friction