Support that scales with
AI-driven efficiency
Handle order tracking, returns, and product questions 24/7. Let AI manage the volume so your team can focus on high-value conversations.
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Colin Guilfoyle
SVP of Customer Support, Trilogy
How Kayako transforms CX for retail
AI instantly pulls order status, tracking numbers, and delivery estimates from your OMS — no agent lookup required. Customers get real-time answers to "where's my order?" 24/7.
Automate return label generation, exchange processing, and refund status updates. Resolve return requests in minutes instead of days — all within your policy guidelines.
Real-time stock checks, sizing guides, and product recommendations powered by your catalog data. Help customers find what they need and convert faster.
AI that works around the clock
Routes order issues to fulfillment, billing questions to finance, product inquiries to sales. No manual sorting, no delays — tickets get to the right place instantly.
Drafts accurate responses, processes returns, checks inventory. Handles "where's my order?" at 3am without waking anyone — personalized replies in seconds.
Every agent resolution teaches the AI. New product launches, policy changes, seasonal promotions — the system learns and improves with every interaction.
Instant ROI on the metrics that matter
Turn your support operation into a strategic growth driver.
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