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When Kayako is implemented, we consistently see CSAT improve. That is the ultimate measure of customer support. But CSAT does not move on its own, it improves when the right leading metrics are in place.
The three key indicators to improve are:
- First Contact Resolution: the fewer tickets it takes to solve the better.
- Total Resolution Time: the faster we respond the better.
- Cost per Ticket. The more efficiently we’re able to do this the better.
Your Risk Free Kayako 90-Day Pilot Offer
For just $15,000, we'll migrate one of your product lines to Kayako and prove the ROI of AI-powered support.
- Done-For-You Migration: Our experts handle the entire setup for one product line.
- Up to 5,000 Tickets/Month: Process a high volume of support requests with AI automation.
- 10 Agent Seats Included: Equip your team to handle escalations seamlessly.
- KPI Dashboard: Get real-time visibility into backlog reduction and resolution times.
- Backlog Breakthrough Guarantee: See a measurable backlog reduction and faster resolution times, or get a full refund.
Trusted by Over 300 Support Teams
Colin Guilfoyle
SVP of Customer Support, Trilogy
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Aditi Garg
VP of Customer Support, Tivian
"Kayako One transformed our support operations. What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month. It's the best investment we've made in our support infrastructure."
