AI ticketing software at
$1 per resolution.
Every channel. One system.
AI captures, routes, and resolves tickets from email, chat, social, SMS, and voice—so agents handle what matters, not what's repetitive.
Trusted by support teams at leading companies
Over 300 companies have transformed their ticketing with Kayako One.
$79 + $1 beats
$115 + $50 + $1.50
Most help desks charge you for seats, then charge extra for AI. We include it.
- ✓ AI included natively
- ✓ All channels unified
- ✓ Full customer context
- ✓ Automation builder
- ✗ + $50/agent for AI add-on
- ✗ + $1.50 per AI resolution
- — Total: $165/agent + $1.50/res
- ✗ $0.99 per resolution
- ✗ 50 free resolutions only
- — Chat-focused, not omnichannel
- ✗ + $29/agent for AI Copilot
- ✗ + session fees on top
- — Limited AI capabilities
| Platform | Base Price | AI Cost | Per Resolution | True Cost |
|---|---|---|---|---|
| Kayako One | $79/agent | Included | $1.00 | $79 + $1/res |
| Zendesk Suite Pro | $115/agent | +$50/agent | $1.50 | $165 + $1.50/res |
| Intercom | $85/seat | Included (limited) | $0.99 | $85 + $0.99/res |
| Freshdesk Pro | $49/agent | +$29/agent | Session fees | $78 + fees |
Bottom line: With Kayako, you pay $80 for what costs $166.50 on Zendesk. That's a 52% savings.
Tickets come from everywhere.
Context lives nowhere.
Channel chaos
Email in one tool. Chat in another. Social DMs in a third. Your team is tab-switching, not solving problems.
Routing bottlenecks
Someone reads every ticket to decide who gets it. That's expensive human time spent on robot work.
Zero customer context
Every ticket starts from scratch. Agents ask questions customers already answered. Customers hate repeating themselves.
Reporting blind spots
You know tickets are slow. You don't know why. Root cause analysis requires data you don't have.
You need a ticketing system built for how support actually works—not how it worked in 2010.
See How Kayako Solves ThisOne ticketing system. Every capability.
Omnichannel capture, AI routing, agent workspace, automation, and analytics—all in one platform.
Omnichannel Ticket Capture
Email, chat, web forms, voice, SMS, WhatsApp, social media, and API—all flow into one unified inbox. No channel left behind.
AI Ticket Management & Routing
Smart classification predicts priority. Routes based on skills, workload, and language. No human traffic cop required.
Agent Workspace with Full Context
Complete customer history, order data, and session information in one timeline. Agents never ask customers to repeat themselves.
Automation Builder
Visual flow builder with AI that generates rules from plain descriptions. Test against historical data before going live.
Analytics & Reporting
Resolution rates, CSAT, agent performance. AI identifies root causes and surfaces coaching opportunities automatically.
AI Self-Service Portal
Semantic search, smart widgets, and AI chatbots with LLM fallbacks. Customers solve problems without filing tickets.
Every ticket opens with full customer context
When an agent picks up a ticket, they see everything: order history, previous tickets, subscription tier, session data, and sentiment score. No hunting. No tab-switching. No "Can you tell me more about your issue?"
360° customer profile
Orders, devices, entitlements, health scores—all in one timeline
AI ticket summary
Long threads summarized with one click—understand the full story instantly
Churn & upsell predictions
AI flags at-risk customers and expansion opportunities in real-time
Why support leaders trust Kayako
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Colin Guilfoyle
SVP Customer Support, Trilogy
"Kayako One transformed our support operations. What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month."
Aditi Garg
VP Customer Support, Tivian
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. Since we brought in Kayako, it handles the repetitive stuff, and our agents finally have room to breathe. We've cut churn dramatically."
Balaji Jayaraman
VP Customer Support, Aurea
"Support used to ping our engineers for help constantly. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering. It's been a huge unlock for both teams."
Csaba Daniel
VP of Customer Solutions Engineering, Influitive
Ready to modernize your ticketing?
Join 300+ companies that switched from legacy help desks to AI-powered ticketing at a fraction of the cost.
Expert implementation included • Dedicated onboarding
Frequently asked questions
What channels does Kayako ticketing support?
Kayako captures tickets from email, live chat, web forms, voice, SMS/WhatsApp, social media (Twitter, Facebook, Instagram), and any system via API. All channels flow into one unified inbox—agents never need to switch between tools.
How does AI routing work?
Kayako's AI analyzes every incoming ticket to classify intent, predict priority, and determine complexity. It then routes to the right agent based on skills, current workload, and language preferences. VIP customers automatically get fast-tracked. The AI learns from your historical data and gets smarter over time.
What's included in the $79/agent price?
Everything: omnichannel ticketing, AI-powered routing, agent workspace with full customer context, automation builder, pre-built reports, public and private help center, multi-brand messenger, and multilingual support. AI resolutions cost an additional $1 each—but only when AI actually resolves the ticket.
How does Kayako compare to Zendesk?
Zendesk Suite Pro costs $115/agent + $50/agent for AI add-on + $1.50 per AI resolution. That's $165/agent before AI usage. Kayako costs $79/agent with AI included natively, and just $1 per AI resolution. Same capabilities, 52% lower cost. Plus, Kayako was built AI-first—not bolted on after the fact.
How long does setup take?
Most teams are up and running in minutes, not weeks. Connect your email, import your knowledge base, and the AI starts learning immediately. No lengthy implementation projects, no professional services required. You'll see results—80%+ ticket deflection—within 90 days.