From startups and Fortune 100 companies to charities and governments, Kayako helps high-growth companies deliver effortless customer service experiences.
When Kayako started in 2001, customer service software was clunky, frustrating or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use.
Fast forward to today. Customer service is more important than ever before. It has the power to delight, or disappoint; to make—or break—a business.
And customer service teams are adapting. To be proactive, to be delightful. to create effortless, consistent, smooth experiences for every customer. To drive loyalty; to turn their customer service into a competitive advantage. But the software these teams use is holding them back.
Kayako is here to change that, and to help businesses get better at customer service.
Kayako is a unified customer service platform that your whole company can use to communicate with your customers.
USED BY
131,000
support heroes
TO SUPPORT
100 million
customers
These are the values we live and work by.
Distraction and complexity are the enemy. Fight for focus and simplicity every day.
The constant pursuit of improvement is why we get out of bed in the morning
It takes many forms: fear, doubt, procrastination and inertia. We don’t shy away from the battle against the resistance.
We’re nothing without our customers. Every Kayaker speaks up for the customer.
Life’s too short to think small or be slow. We think big, act with urgency, and do brilliant things together.
No problem is somebody else’s. We step up, and take ownership.
We have the courage to solve the difficult problems, the duty to speak up, and the resolve to stand for what’s right.
