Have you ever read documentation and ended up feeling more lost than before you read them? I know that happens to me all the time.… Read More »How to Format Your Knowledge Base Content For Every Learning Type
The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back… Read More »What a Startup Should Know Before Outsourcing Customer Service
In this webinar, founder of CoSupport, and host of UserConf, the only customer support conference, Sarah Hatter joins Sarah Chambers, Head of Support here at Kayako… Read More »Webinar: Conquering the Top 5 Customer Support Mistakes, with Sarah Hatter and Sarah Chambers
Handling angry customers? Learn strategies and email templates to manage upset customers effectively and improve their experience.
Your sales team are banging on your door, asking what (and when!) new features are going to come. Your customers are getting annoyed, because features… Read More »How to Open Your Product Roadmap (and Make Everyone Happy)
Great customer service is your competitive advantage. It matters! However, the magic does not happen without preparation. We are proud to share our best tips… Read More »The Advanced Guide to Customer Service Training
Before the COVID-19 lockdowns, many companies were moving toward automation and using technology to improve customer service functions. During the stay-at-home orders and aftermath, companies… Read More »4 Tips to Improve CX with Conversational Customer Service
AI adoption in customer support teams isn’t just a trend; it’s a necessity. What are the pitfalls? What are the benefits? Read to find out!
The times they are a-changing, and that goes double for the small business world’s help desk software. Customers, their habits and preferences, they’ve evolved a… Read More »The Best Help Desk Software for Small Business
Everyday is a bad day when you’re a rep working at a customer service center that evaluates you by Average Handle Time (AHT). Average handle… Read More »Why Average Handle Time (AHT) Is a Terrible Metric
The Kayako Community Forum has been part of our support ecosystem since almost the beginning. Used by thousands of visitors daily, it’s where Kayako customers… Read More »How We Built a Community Forum of 50,000 Customers
Many people ask me, “why have you stayed in the same organization for so long? What was it that made you stay? Did you ever… Read More »My Customer Service Career: What 9 Years in One Company Looks Like
