You’ve implemented a successful Net Promoter Score survey, with a good response rate and a high NPS score. Congrats! Pop that number on your website,… Read More »NPS Analysis: What Your Net Promoter Score Isn’t Telling You
In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. This can be… Read More »10 Customer Experience Best Practices for all B2B Sales Teams
This is a guest post from our friends over at Credit. Myles Ma will walk you through the benefits of remote work and how it… Read More »The Benefits of Remote Work Save Everyone Money
Usually, when your customers reach out to you, they are already in a bad state—they’re having problems with their product or service and they want… Read More »4 Things Customers Hate When They’re Looking for Help
Discover how AI for customer support is bringing back the personal touch—by doing what 19th-century operators did, only smarter and faster.
B2B Customer Service and low self esteem B2B customer service needs an intervention. The B2B customer experience is undergoing its first and fundamental shift towards… Read More »Does B2B Customer Service Have a Self-Esteem Problem?
AI help desk software is transforming customer service—faster, more accurate, and cost-effective. Is your business ready to adapt?
I have always wondered how someone who loves to help people can ever get bored of that at some point in their career. Perhaps you… Read More »3 Untapped Opportunities for Preventing Customer Support Team Burnout
In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. According to Chris Ward… Read More »3 Tips to Improve Internal Customer Service Through Technology
Being a remote worker need not be boring. Hang on! Wait… what? If you’re at home all day plugging away on the computer, how can… Read More »8 Virtual Team Activities to Build Remote Relationships
Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around… Read More »Watch Jeanne Bliss’s Webinar: Build Your Customer-Driven Growth Engine
Interactions are the small building blocks of relationships. Over time, the quality of interactions defines how committed people feel to the relationship. The same dynamic… Read More »3 Benefits of Managing Customer Interactions in One Place
