Canned responses (also known as prefab replies and macros) are a boon to your customer service. They solve common customer problems in a timely manner… Read More »3 Ways Not to Use Canned Responses in Live Chat
Many companies face the same challenge with their customer support team: how to prevent the support staff from leaving. Common reasons for this boil down… Read More »5 Ways to Retain Your Customer Support Staff
With the use of technology on the rise, the customer experience landscape has changed forever. Long wait times and slow responses are no longer acceptable… Read More »5 Ways Technology Can Improve Your Customer Satisfaction Rates
AI transforms customer service and AI strategies, but hidden costs can derail success. Learn how to avoid common pitfalls.
We’re all familiar with the basic sales funnel – marketing passes leads on to sales, sales accepts them, converts leads to opportunities and then (hopefully!)… Read More »Want to Close More Sales? Segment Your Sales Funnel Stages
The thought of introducing live chat is daunting. You’re opening up the floodgates to a new channel, and it’s another thing added to your already… Read More »Handle Multiple Chats Without Pulling Your Hair Out
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses… Read More »4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
Explore top AI tools for SaaS to improve customer support with automation, and deliver personalized, efficient experiences
Almost everybody would like to get paid more for the work they do… but not everyone has the ability or guts to ask for a… Read More »How to Get a Pay Rise as a Customer Support Manager
A 200-year-old beer flood meets modern support—discover how conversational AI keeps your team from drowning in tickets.
Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice… Read More »3 Benefits of Knowledge Management for Customer Service
Here at Kayako we’ve spent the last 14 years giving people the tools they need to support their customers. Now we’re taking things a step… Read More »Kayako and CoSupport Take Austin: Join Us For Elevate Summit
