A Head of CX breaks down the 15 best ticketing systems in 2026 — from Kayako and Zendesk. Real pros, cons, pricing, and a framework… Read More »Best Ticketing System in 2026: 15 Tools Reviewed by a Head of CX (Pros, Cons & Pricing)
Looking for the best live chat software? We reviewed 8 top tools — Kayako, Intercom, Zendesk, Drift, Tidio & more — with real pros, cons,… Read More »Best Live Chat Software in 2026: 8 Tools Reviewed (Features, Pros, Cons & Pricing)
Looking for the best helpdesk software? We reviewed 8 top AI customer support platforms — Kayako, Zendesk, Freshdesk, Intercom & more — with real pros,… Read More »Best AI Helpdesk Software in 2026: 8 Tools Reviewed (Pros, Cons & Pricing)
Is AI replacing customer service jobs or just reshaping them? Explore how AI, hybrid models, and tools like Kayako are transforming support without eliminating the… Read More »Is AI replacing customer service roles: A data-driven answer
Discover how AI healthcare chatbots are transforming patient care with 24/7 patient support, symptom assessment, and personalized care. Explore real life use cases, benefits, and… Read More »AI Chatbots for Healthcare: Evolution of Patient Care
When it comes to customer support, the ability to experiment, tweak and improve your service is a huge part of meeting your customers’ expectations. To… Read More »Customer Support Metrics – The Ultimate Guide
One of the biggest mistakes when measuring customer experience is focusing on what your team is doing instead of what your customers are experiencing. Metrics like time… Read More »Customer Experience Metrics That Keep the Pulse on Friction-Free Support
At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over… Read More »Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences
Discover why Kayako is objectively the best helpdesk—proactive AI, effortless integration, and proven results to transform your support team!
Automating customer support is no longer a futuristic concept—it’s a reality that’s transforming how businesses operate today. By integrating artificial intelligence (AI) into their customer… Read More »Automate Customer Support: Transforming Businesses with AI
Think back to your last frustrating customer service experience. Perhaps you were transferred three times. Forced to repeat your story to each agent, perhaps? Oh… Read More »The future of AI in Customer Service: 7 Predictions that’ll blow your mind
We like to think of ourselves as people who stick to our deadlines (I am sure you are the same!). So why do we often… Read More »How to Royally Screw up a Product Launch — Twice
