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Our blog enhances customer support experiences with insights and actionable content for support professionals and small businesses. It covers customer experience, startup life, and effective strategies for managing customer interactions.

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Customer Service Trends in 2025
Resources

Customer Service Trends in 2025

Explore the top customer service trends in 2025: AI copilots, predictive care, and unified CX strategies that turn every touchpoint into a loyalty moment. In…
The Definitive Guide to First Call Resolution (FCR): Boosting Customer Experience and Business Performance
Resources

The Definitive Guide to First Call Resolution (FCR): Boosting Customer Experience and Business Performance

Master First Call Resolution (FCR) to boost customer experience and reduce costs. Learn how to measure and improve FCR for better contact center performance. A…
Mastering Time to Resolution (TTR) for Incident Management
Resources

Mastering Time to Resolution (TTR) for Incident Management

Mastering Time to Resolution (TTR) in Customer Support : The Ultimate Guide to Reducing Incident Resolution Time for Business Success Learn what Time to Resolution…
Customer Experience Trends
Resources

Customer Experience Trends

Customer Experience Trends Discover the top customer experience trends for 2025. Learn how AI, personalization, and trust are reshaping CX and driving business growth. In…
Unlocking the Power of NLP in Customer Service: A Comprehensive Guide
Resources

Unlocking the Power of NLP in Customer Service: A Comprehensive Guide

How NLP Is Changing Customer Service: Techniques, Tools & Benefits Explore how Natural Language Processing (NLP) is transforming customer service with AI chatbots, sentiment analysis,…
AI in Customer Service: Meaning, Use Cases, Benefits and Challenges
Resources

AI in Customer Service: Meaning, Use Cases, Benefits and Challenges

AI in Customer Service: Meaning, Use Cases, Benefits and Challenges Discover how AI is transforming customer service, its use cases, benefits, best practices, and real-world…
How AI Sentiment Analysis Is Shaping the Customer Engagement
Resources

How AI Sentiment Analysis Is Shaping the Customer Engagement

Reading Between the Lines: How AI Sentiment Analysis Is Shaping the Future of Customer Engagement Discover how AI sentiment analysis is revolutionizing business in 2025.…
AI Helpdesk: Benefits, Use Cases, Features & How It Works
Resources

AI Helpdesk: Benefits, Use Cases, Features & How It Works

What is an AI Helpdesk?: Meaning, Benefits, Use Cases and How it works Discover what an AI Helpdesk is, how it works, key benefits, use…
AI Chatbot for Customer Service: A Comprehensive Deep Dive
Resources

AI Chatbot for Customer Service: A Comprehensive Deep Dive

AI Chatbot for Customer Service: A Comprehensive Deep Dive Explore how AI chatbots are revolutionizing customer service—features, benefits, challenges, and future trends in this in-depth,…
What is a Ticketing System? Meaning, Uses, Types, and Features
Resources

What is a Ticketing System? Meaning, Uses, Types, and Features

What is a Ticketing System? Meaning, Uses, Types, and Features  Explore our complete guide to ticketing systems: what they are, how they work, types, benefits,…
Why Kayako is Objectively the Best Helpdesk Solution
Company News

Why Kayako is Objectively the Best Helpdesk Solution

Discover why Kayako is objectively the best helpdesk—proactive AI, effortless integration, and proven results to transform your support team!
Your Next Support Call Will Be with an AI helpdesk—And That’s a Good Thing
Customer Experience

Your Next Support Call Will Be with an AI helpdesk—And That’s a Good Thing

Discover how an AI helpdesk delivers quicker solutions, reduces wait times, and improves customer satisfaction—without losing the human touch!
End PEBKAC Nightmares: How AI Enhances IT Helpdesk Support
Startup Life

End PEBKAC Nightmares: How AI Enhances IT Helpdesk Support

Reduce frustrating PEBKAC tickets with AI-powered IT helpdesk support. Proactive solutions mean smoother operations for everyone!
From Wooly Jumpers to AI Wonders: Transform Your IT Helpdesk
Customer Journey

From Wooly Jumpers to AI Wonders: Transform Your IT Helpdesk

What do wooly jumpers and your IT helpdesk have in common? Discover how AI transforms your IT helpdesk into a proactive powerhouse!
From Switchboards to Smart Systems: The Surprising Link Between 19th-Century Operators and AI for Customer Support
Resources

From Switchboards to Smart Systems: The Surprising Link Between 19th-Century Operators and AI for Customer Support

Discover how AI for customer support is bringing back the personal touch—by doing what 19th-century operators did, only smarter and faster.
The Sardine and the Support Ticket: What Portugal’s Fishy Tradition Can Teach Us About Proactive Support
Resources

The Sardine and the Support Ticket: What Portugal’s Fishy Tradition Can Teach Us About Proactive Support

What do Lisbon’s sardine festivals teach us about proactive support? More than you'd expect—here’s the surprising connection.
What a 200-Year-Old Beer Flood Can Teach Us About Conversational AI in Customer Support
Resources

What a 200-Year-Old Beer Flood Can Teach Us About Conversational AI in Customer Support

A 200-year-old beer flood meets modern support—discover how conversational AI keeps your team from drowning in tickets.
Generative AI for Customer Support: Supercharge Any Platform with Kayako
Company News

Generative AI for Customer Support: Supercharge Any Platform with Kayako

Struggling with repetitive tickets? See how generative AI for customer support can speed up resolutions on any platform—no migration needed!
Why Upgrade? Kayako’s Knowledge Base AI Works with Your Existing System
Company News

Why Upgrade? Kayako’s Knowledge Base AI Works with Your Existing System

Don't replace your support system—enhance it. Kayako's knowledge base AI layers seamlessly over your existing platform. See how.
AI in Customer Service: Transforming Support on Kayako, Zendesk, Freshdesk, and Salesforce
Product Guides

AI in Customer Service: Transforming Support on Kayako, Zendesk, Freshdesk, and Salesforce

Have you ever wondered how AI in customer service can revolutionize interactions between businesses and customers? It’s an exciting topic, and today, we’ll explore how…
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