Help Scout Alternative: Have you Outgrown Help Scout?
Kayako’s feature set goes deeper at every level with advanced reporting, powerful workflow automation and multi-channel support. Plus, we also have live chat!
Friendly Pricing and Great Features
Kayako, the best Help Scout alternative, provides your customers with out-of-the-box omnichannel support without the need for any integrations and add-ons. Let your customers get in touch with you from anywhere, anytime. and Provide a support experience that’s personal and connected.
Kayako offers more than Help Scout with live chat, multichannel support and over 600 integrations that help your team deliver fantastic customer support.
Below is a comparison of Kayako vs. Help Scout that highlights some of the features Kayako brings to the table.
Typically, as your organization grows, so does your arsenal of support tools. Kayako, a Help Scout competitor, gives you everything you need straight out of the box and saves you from having to purchase expensive add-ons and integrate 3rd party software.
We bring you a mix of features that empower your team, such as workflow automation, multi-channel customer support, live chat and the ability to collaborate with teams across your organization. What’s more, Kayako’s powerful and easy-to-use reporting enables you to visualize your team’s performance so you can take action outside of the app to optimize your team’s output.
| Features | Kayako | HelpScout |
|---|---|---|
| Live Chat | ||
| Facebook & Twitter | ||
| Basic Help Center | ||
| Assignment Rules | ||
| Insights | ||
| Collision Prevention | ||
| Reply—Only Macros | ||
| 600+ Integrations with Zapier | ||
| Workflows | ||
| SLAs & Business Hours | ||
| Macros | ||
| Single Sign On | ||
| iOS and Android Apps | ||
| Customer Satisfaction | ||
| Canned Responses | ||
| @mentions |
Workflows & Integration
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako, you can connect to all the apps your team already uses. As you scale, the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Bring customer activities from the applications you use into Kayako for immediate context using simple webhooks or through Zapier. Kayako’s integrations range from CRMs like Salesforce, Insightly, Freshsales and Microsoft Dynamics to Shopify, Paypal and Stripe.
Kayako supports SMS and Voice providers such as RingCentral and Twilio with easy integrations that can be done without any code. These powerful integrations allow for you to build smart workflows for automation across multiple apps in just a few clicks.
Experience the Power of Kayako with 550+ Additional Integration Options
Sign up for a 14-day free trial. No credit card required.
Multi-Channel Support
With Kayako, you can support customers across multiple channels instantly with a unified inbox that your team can use to collaborate and communicate. Customers will be able to reach your support teams through live chat, email, Facebook and Twitter.
Live Chat
Unlike Help Scout, Kayako eliminates the need to integrate with a 3rd party live chat application. Our live chat lets customers immediately connect with your team for real-time support, delivering a support experience that’s connected and personal.
Service Desk SLAs
Customer referrals can really help your business grow. For customers to say great things about your business, you need to first honor your service level agreement with them. With Kayako, a Help Scout competitor, you can make sure your team consistently does just that by taking your SLAs into our application. You can specify goals for each metric, which in turn helps ensure service level agreements are honored and customers are happy.
Set team goals for ticket response time and ticket resolution time. Send automated reminders to agents to ensure they never miss a deadline.
Use the SLA status to keep track of tickets in real time, so that agents can grab tickets that are about to expire. Or set up automated messaging to customers before or after certain SLA time limits have been hit.
Track Hours And Productivity
Understanding where your agents spend their time is a step towards optimizing your support team. Log the time agents spend on conversations across multiple channels. Visualize agent performance and workload balance with at-a-glance reporting dashboards. Measure productivity, identify which customers require the most support resources and tally up billable hours.
In addition to tracking the time your agents have worked and billed against conversations, you can also export records through custom reports. Kayako makes time spent supporting customers, even across multiple channels, easy to account for and bill.
Actionable Insights
To truly improve your team’s output you need to be able to visualize workload and performance. Kayako brings powerful reporting and at-a-glance dashboards that allow you to identify key support metrics. You can use these insights for tracking your team’s KPI’s and optimizing operations to deliver the best customer service and support.
Smart Routing™
Automatically route tickets to the appropriate agent or team when you have multiple channels, brands or support types to manage. For example, if you have one support agent charged with handling Twitter support, you can use a trigger to automatically assign any communication that comes in via Twitter to that agent. You can also use automation to send notifications to certain agents or teams to remind them about conversations that need their attention or alert them that a conversation has been opened by a high-profile customer.
Collaborators
As your business grows, so do your customer support needs. Deliver support that’s immediate by roping in resources from across departments. Kayako enables your agents to communicate with multiple collaborators behind the scenes—either inside your company or external to it—to resolve customer issues in a manner that’s quick and efficient.
Customer Support Made Easy
Empower your team with the tools they need to provide the best customer support experiences.
Live Chat
Support customers in real time through conversations that are personal and connected.
In-App SLAs
Stay on top of your workload with automated reminders and easy performance tracking for response and resolution times.
Time Tracking
Track your team’s billable hours across live chat, email and social channels.
Collaborate
Easily engage with specialists across your organization as well as with outside vendors and suppliers to resolve complex issues quickly.
Workflows
Save time with end-to-end workflows that route conversations, answer common queries with 1-click replies, update ticket statuses and more.
Integrations
Bring customer activities into Kayako for immediate context by connecting to hundreds of apps.
Over 131,000 Agents Provide Support Using Kayako
