This is a guest post from Luis Hernandez, VP of Customer Success at Geckoboard. If you contact Geckoboard for support, your request could be handled… Read More »How to Scale a Support Team Around the Globe
Content marketing can be for more than just gaining new customers — it can, and should, serve as an educational tool. If you attract users… Read More »How Content Marketing Helps You Support Customers, Not Just Win Them
Enterprise contact center solutions need clean data before AI. Organize knowledge bases, tickets & workflows for smarter automation.
It is a fact of human nature (and customer relationship management) that people are more likely to complain than they are to give praise. When… Read More »What is Customer Effort Score (CES) and How to Measure It?
Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams have to adhere to SLAs, which are contractual agreements to… Read More »SLAs – More Than a Service Level Agreement?
Everyone loves self-service content. It’s a fabulous way to build trust with your customers and to help them find answers to their questions in a… Read More »4 Pain-Free Ways to Keep Your Self-Service Content Updated
What do Lisbon’s sardine festivals teach us about proactive support? More than you’d expect—here’s the surprising connection.
Reducing customer effort is a high priority for support teams. As customers we all know the frustration of getting lost in endless email chains, chats, or… Read More »How to Reduce Back-And-Forth with Your Customers
Support automation streamlines customer service, reduces costs, and boosts efficiency. Discover how AI transforms support teams.
Could your company be blamed for a failed essay? Warby Parker had better hope not. My @WarbyParker home try on package is arriving tomorrow and… Read More »What vCommerce Brands Get Right About Customer Experience
Power has been handed back to service, support and success teams. Boards are now seeing that great customer service does contribute to the bottom line.… Read More »Book Giveaway: Kayako’s Essential Customer Experience Collection
If you want to run a successful e-commerce store then exceptional customer service, customer satisfaction, and retention are essential. Having a well-defined customer service strategy… Read More »5 Ways to Grow Your E-commerce Using Customer Service
