from 100+ Reviews
Scale Customer Support
without Scaling Headcount
Kayako One’s AI Help Desk Platform clears backlogs, raises CSAT, and speeds responses -- implemented for you, one product line at a time by our expert team.
BEFORE
Open backlog
1,284
Avg. ticket age
18h
CSAT
76%
AFTER KAYAKO
AI-resolved
52%
Avg. ticket age
<5h
CSAT
90%
Trusted by 300+ support teams
Your Support Operation is Bleeding Money and Talent. We can help.
Every quarter, the math gets worse. More customers mean more tickets. More tickets mean more agents. More agents mean higher costs, longer training, and inevitable turnover. When your best people quit, they take years of institutional knowledge and relationships with them. Meanwhile, your support costs scale linearly while your results plateau.
Even worse, as you turn to AI to scale, you’re met with failed deployments, poor customer interactions, and outrageous costs. We believe Support Leaders deserve better.
With Kayako’s AI Help Desk Platform and our Expert Implementation we take a phased approach to helping you scale support without scaling headcount. Our approach to AI helps you clear backlogs, raise CSAT, one product line at a time.
Phase 1: AI Triage
- Auto‑classifies, prioritizes & routes tickets
- Enriches with context to stop manual sorting
- Lower backlog & faster first response
Phase 2: AI Answers
- Drafts accurate replies or asks follow‑ups
- Automates repetitive cases, shortens handle time
- Higher CSAT & shorter resolution times
Phase 3: AI Continuous Learning
- Seamless escalation to agents on edge cases
- Learns from human resolutions to improve coverage
- Compounding efficiency over time
Hear from Support Leaders Scaling with Kayako AI...
TESTIMONIAL
Colin Guilfoyle
SVP of Customer Support, Trilogy
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
TESTIMONIAL
Aditi Garg
VP of Customer Support, Tivian
"Kayako One transformed our support operations. What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month. It's the best investment we've made in our support infrastructure."
TESTIMONIAL
Balaji Jayaraman
VP of Customer Support, Aurea
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. The team was burnt out, and new hires barely kept up. Since we brought in Kayako, that's changed. It handles the repetitive stuff, and our agents finally have room to breathe. We've cut churn dramatically, and our team's performance is stronger than ever."
Book Your Strategy Session to Learn How to Scale Support (without Scaling Headcount)
When Kayako is implemented, we consistently see CSAT improve. That is the ultimate measure of customer support. But CSAT does not move on its own, it improves when the right leading metrics are in place.
The three key indicators to improve are:
- First Contact Resolution: the fewer tickets it takes to solve the better.
- Total Resolution Time: the faster we respond the better.
- Cost per Ticket. The more efficiently we’re able to do this the better.
We invite you to book a strategy session with our Kayako Implementation Team so that we can explore how Kayako can help you scale your support organization without scaling headcount.
Don't let backlog and costs spiral while your peers automate.
AI is resetting the Support cost curve. Teams that automate triage and first replies now will hit their cost targets while improving CSAT. Teams that wait will pay more for the same outcomes.
- Cut backlogs without adding headcount
- Raise CSAT while standardizing responses
- Prove ROI one product line at a time
Exclusively for Customer Support Leaders
5-Step Guide to Scaling Support Without Scaling Headcount
This guide for Customer Support Leaders covers five proven steps to cut backlogs, lower costs, and raise CSAT—without adding headcount—backed by the battle‑tested playbook used by 300+ support teams.
