Internal help desk software for employees
Provide a better employee experience and speed up internal support with Kayako HelpDesk.
Transform Your Internal Help Desk With A Unified Solution For Every Department That Counts On You, Including HR, IT, Facilities And Finance
Stay organized and increase efficiency by bringing all of your teams (like HR, IT, Facilities, Accounting) into Kayako. Keep everything in one place to ensure no requests fall through the cracks.
Support your employees across email conversations, help center tickets, IT support tickets and even live chat - all without needing to leave the Kayako interface.
Save time and effort for everyone. Let users find their own answers with a branded, login-only Help Center.
Live chat software shouldn’t be painful. Support your employees and improve morale with a live chat experience that’s as intuitive as talking to their friends.
Avoid repetitive questions and reduce back-and-forth by getting the information you need up front. You’ll then have the context you need to analyze effectively and automate your workflows.
Context you need for fast, personal replies
Visualize each employee’s entire journey. The information your agents need to respond quickly and personally is at their fingertips with Kayako’s HelpCenter SingleView™.
Get an at-a-glance history of each employee’s help center behavior, including private agent notes, anything they’ve searched for in the self-service portal, self-help articles they’ve viewed and more.
Bring all activities and interactions into Kayako for immediate context by connecting to hundreds of apps with Zapier. Slack and SalesForce integrations come out-of-the-box.
Reduce Inefficiency And Duplication
Save time with end-to-end workflows that route conversations, update ticket statuses, and more.
Speed up replies and answer common queries with a single click.
Offer a seamless experience and increase security with Single Sign-On (SSO) for agents and users.
Report On Productivity And Performance
Keep all tasks on track and never drop the ball with Service Level Agreement response and resolution times.
Measure your team’s performance across customer satisfaction, efficiency, and SLA resolution times.
“Kayako positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.”
“From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.”
“With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.”
“Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!”
“We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.”