Your customers hate repeating themselves in emails. Your agents hate playing detective.
Kayako solves both.
Trusted By Leading Organizations
Over 300 customers rely on Kayako One as their unified support system, delivering exceptional customer experiences across their operations.
Email customer service that sees the whole picture. Not just the inbox.
Unified Customer Timeline
Smart Email Routing
Auto-Context Loading
Email-to-Ticket Process Automated
Every email connects to chat history, social mentions, and phone calls. One customer story, not scattered fragments.
AI reads intent and routes to the right agent instantly. VIP customers get VIP treatment automatically.
Purchase history, previous tickets, and product usage load before agents type "hello."
Emails become actionable tickets with priority, tags, and routing applied automatically.
Replace $60K Agents with $1 Ticket
See Why Teams Trust Kayako
Don't take our word for it—hear from our customers.
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. The team was burnt out, and new hires barely kept up. Since we brought in Kayako, that's changed. It handles the repetitive stuff, and our agents finally have room to breathe. We've cut churn dramatically, and our team's performance is stronger than ever."
"Support used to ping our engineers for help constantly. It wasn't malicious—it was just that no one else had the context. But those distractions cost us real money and slowed everything down. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering. It's been a huge unlock for both teams."
"Kayako One transformed our support operations. What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month. It's the best investment we've made in our support infrastructure."
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
You’ll love your Shared Inbox
No more "who's handling this?" confusion or accidental double-responses.
✔ Smart assignment routes emails to the right agent automatically.
✔ Collision detection prevents overlap.
✔ Thread ownership keeps conversations consistent.
Your team finally works together instead of against each other.
Kayako plays nice with your email setup
Connect Gmail, Outlook, or any IMAP/POP3 email without switching providers.
Kayako layers intelligence on top of your existing email—no migration headaches.