“Hey, Siri, could you tell me the best AI chatbots out there?”
Trust me. This was the first thing I did when I started writing on this topic.
So, from the get-go, one thing became clear.
AI chatbots have deeply embedded themselves in the modern customer journey.
From ordering groceries to having personalized offers from our favorite brands, or just having augmented reality tell us which clothes and sunglasses will fit us the best.
In this blog, we’ll cover how the top 7 chatbots, namely, ChatGPT, Claude, Gemini, Copilot, Grok, Jasper, and Character.ai, have blended their utility in our lives, while also focusing on pointers on why it works and some of the key takeaways for a potential coder who might be reading this blog and dreams of making a new AI assistant.
So, gear up as we try to patch this all in, so that one day, when you happen to go all meta and ask your chatbot for the best write-up covering the top-most AI Chatbots of this world, this writer’s creation might just find its bookend.
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ChatGPT
If this were a wrestling card, then ChatGPT would have won hands down.
Not Sold?
Consider this. ChatGPT chatbot has now hit 700 million weekly users.
Still doubtful?
The number of daily prompts reaches a staggering 2.5 billion globally.
(Just think of the poor servers at the backend.)
For skeptics, if you still have a last ounce of uncertainty, this next stat should clear that as well.
Backed by some of the sharpest minds in the world today, ChatGPT is simply the perfect embodiment of artificial intelligence getting in sync with the public expectations at large.
It has proven to be very influential in the fields of customer service, education, healthcare, and entertainment. With OpenAI’s evaluation, the parent company responsible for ChatGPT, currently valued at $29 billion, it’s anyone’s guess what the new heights might be.
Why it works: Owning a perfect cocktail of speed, artificial intelligence, and a penchant for multiple forms of media (text, images, voice), ChatGPT’s natural conversational ability has given the much-loved phrase “I’ll Google it” a run for its money.
It is widely used for code creation, understanding long-form documents for summarization purposes, multimedia and content creation, and catering to the personal preference of a user who just wants a daily workout plan.
ChatGPT’s greatest strength is that it has become its users’ greatest ally for both personal and professional lives.
Key Takeaways: Owing to its broad integration capabilities, ChatGPT has also scaled up the enterprise capabilities of many companies. Some notable examples include Wolfram for computations, Zapier for workflow automation, DALL-E for image generation, and Canva for design tasks.
At the time of writing this blog, ChatGPT remains the undisputed leader in the race of AI Chatbots. However, the competition is quietly catching up, too.
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Claude
Developed by Anthropic AI, Claude is a large language model-powered chatbot. Known for its smart reasoning capabilities, Claude can have text-based conversations with its users and is widely sought after for Q&A, editing, summarization tasks, and code generation.
Brief: Officially released in March 2023, Claude offers three chatbots (one free and two premium) and is designed on the principles of providing more ethical and safer AI for its users.
Its founders, the Amodei siblings, Dario and Daniela, were previously OpenAI’s central figures who contributed tremendously to the GPT-3 project. However, due to rising concerns about fair usage of AI, the founders sought to design a chatbot that stays in line with the Constitutional AI Framework, i.e., not to harm the users with any AI-generated feedback.
Currently, as of Q1 2025, the chatbot has 300 million active users as it continues on its journey to becoming a transparent and user-first chatbot.
Why it works: With its concern for the safety of users’ intent and its ethical usability framework, Claude finds many admirers amongst people who value the same principle.
That is why many users prefer Claude over other chatbots when sharing sensitive data, such as legal documentation, business plans, and healthcare reports, among many others. Also, with its Constitutional AI framework preventing it from giving out unsafe answers, companies are willing to share enterprise-level information to generate new information.
Key Takeaways: Big companies have some highly sensitive information, and in the day and age of data privacy, Claude has positioned itself as a trustworthy alternative to some of its more multimedia-friendly contemporaries.
Not to forget, its capability of handling knowledge-heavy content safely gives it extra brownie points.
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Gemini
When one of the most influential conglomerate of this planet decide to work on an AI chatbot, you can be quite assured that their A-game will be all-in.
Earlier launched as Bard and later rechristened as Gemini, Google’s chatbot since 2023 has the backing of some of the strongest research in the tech industry.
Brief: With an ecosystem that is second to none, Google Gemini has users across 230 countries, owing to its seamless integration with Google’s search engine, which has a share of 89.57% globally, making it a behemoth in terms of reach.
As far as daily productivity goes for an average user, Google features heavily in their daily life in the form of Google Drive, Docs, Sheets, Gmail, and YouTube, among many. Making it all the more integral to its participation in the Generative AI race.
Its 8% quarterly growth, coupled with an in-house LLM, hints at greater things to come.
Why it works: Google’s biggest power is Google itself. On the backdrop of two decades of search engine market dominance, Google does not need to rely on other third-party NLP/LLM models.
With a unique repository of search queries signaling numerous use cases, Gemini has had an expansive training model dipped in real-time scenarios, across its various channels, from YouTube recommendations to search results.
Also, its historical reliability to handle multiple modes of responses (text, voice, media) holds it in good standing amongst competitors while giving it a head start.
Key Takeaways: Enterprises worldwide have employed Google’s ecosystem, which makes it easy for Gemini to integrate with Workplace Suite. Be it a simple search for an in-house query or something from the World Wide Web, Google’s pedigree shines bright.
Also, unlike ChatGPT, whose knowledge base has a cut-off date, Google’s real-time accuracy and contextual responses remain the best.
Google’s long-standing presence in the internet community has allowed it to present Gemini as an artificial intelligence ecosystem that works across many devices for its users worldwide. Making it a favoured contender in the time to come.
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Copilot
There are several similarities between Gemini and Copilot when it comes to their origin story.
Both are backed by large-tech organizations of this generation and have launched their AI chatbots in the market in 2023.
Both offer an added advantage of enterprise scalability, thanks to their proven in-house ecosystem integration, making them a dream for a company.
So, what’s the difference, you ask?
Well, for starters, Copilot is built on a combination of OpenAI’s GPT and its natural language processing models.
While it employs DALL-E as its fulcrum to generate image responses, it relies on GPT for textual awareness, helping it make sense of complex queries to give out accurate responses.
Brief: Much like Google Workspace, Microsoft 365 gives Copilot a foundation to settle in. By integrating directly with Word, Excel, PowerPoint, and Teams, the interactive assistant becomes seamless within an enterprise framework, thereby improving overall productivity.
Perhaps this is why the chatbot has 33 million active users across Windows, the app, and the website.
The number, in context with other chatbots, might be smaller, but it is still a representation of a loyal user base.
Why it works: The preexisting setup of Copilot in Microsoft offerings is its biggest advantage. With companies in some way or another using the tech giants’ services, Copilots’ deep integration proves dominant in the workplace.
From managing calendar events on a voice note to creating a presentation format at the last minute, and generating complex Excel sheet formulas, the possibilities within the MS ecosystem are vast and well-accepted from the start, as the chatbot is part of the workflow from the beginning.
Key Takeaways: It is a more productive chatbot compared to other AI offerings in the market; however, its close-knit formula with Microsoft Office and its product is a significant advantage that few companies can match.
Also, for those who are big into numbers and are always on the lookout for tangible outcomes, Copilot contributions are more direct as they help in the overall productivity.
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Grok AI
Founded by perhaps one of the most influential figures of today’s time, Grok AI is Elon Musk’s response to OpenAI’s rising popularity, and, needless to say, he doesn’t mind putting out his spin on the most demanded tech of today’s time.
With a name derived from Robert A. Heinlein’s novel, Grok represents a deep and intuitive understanding that transcends mere comprehension.
Its founding principle goes beyond being merely a chatbot; it aims to be recognized as a platform that genuinely understands the matter at hand, while being curious and truthful.
Brief: 2023 was a significant year for chatbots as Grok also made its debut during the headliner year.
While it is designed to incorporate personality in generated content, mainly humour, wit, sarcasm, and attitude, not all intentions landed well, as the chatbot shortly after its launch was called out for controversial responses, anti-semetic theories, and most importantly, its founders’ personal views as well.
Though one can’t deny that the chatbot directs attention, alas, for both good and bad reasons.
Why it works: Grok has direct integration with one of the most popular social media platforms in the world, X (formerly known as Twitter), and with Tesla’s vehicles.
But it’s the former that slingshots its presence in this list. In the quest to be different from other chatbots on this list, Twitter and Grok combine to be one of the fastest news and content creation platforms for its users.
Putting its simple 280-character-length tweet in the rearview, Grok caters to a diverse demography with the largest age group being 25-34 (33.39% of all), followed by younger users aged 18-24, making up 21.46% of the audience. The 35-44 group accounted for 19.10%, while 12.96% fell within the 45-54 range.
However, it is its accuracy that sometimes is the challenge, as mentioned earlier.
Key Takeaways: Twitter has 611 million active users, which is the biggest USP for the chatbot, as it gets influential celebrities using the platform.
Its edginess does appeal to many young demographics who are willing to take a chance with a chatbot that offers personality, and if that is not something you are able to wrap your head around, you’ll be interested in reading a piece where a journalist tried his hand with Grok’s AI companion capability.
The results will surely leave you gobsmacked.
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Jasper
In this list, we came across many chatbots that excel in multiple outcomes, catering to a diverse user base, but Jasper is perhaps one that is built for its niche audience.
Since its launch in 2021, Jasper has quickly become the go-to teammate for marketers and digital content creators worldwide. As of 2024, Jasper has recorded 100,000 active users across 850 enterprises, with an evaluation standing at $1.5 billion.
Brief: Operating on OpenAI’s GPT platform, Jasper seamlessly handles content tasks that range from copywriting, blog generation, campaigns, and ad content.
To enhance workflow, Jasper introduced Marketing Workflow Automation tools, which helped stakeholders optimize their marketing strategies and achieve revenue-driven outcome that covers SEO as well.
How it works: While some might think of Jasper as a single-purpose tool meant for the marketing industry, it pushes the boundaries further to be better at it.
And that happens on the back of some innovative collaboration. For instance, to finetune its response for SEO-related prompts, Jasper has integrated its services with Surfer SEO, making it a complete package from a marketing perspective and, in the process, onboarding actual paying customers who believe in the services.
Key Takeaways: For avid readers, the Jasper story is a good indication of how creating a niche for yourself not just keeps you focused, but also helps you stay away from generalizing your offerings like the rest of the chatbots.
This practice ensures organizational stability with guaranteed revenue and a case study that prioritizes sustainability over instant stardom.
Much like Jasper, Character.ai has found a niche to make itself stand out from the race of chatbot services.
Making its appearance in 2022, the chatbot focuses on providing digital companionship where users can engage in human-like conversation. The chatbot is developed with Google’s LaMDA framework, which allows users to create a customizable character with whom they can interact and, over time, form an emotional connection.
The company successfully launched its Android/iOS app in 2023, registering over 1.7 million downloads in a week.
Brief: Users can create a character that can be directly inspired by historical figures or purely out of their imagination.
In addition, the chatbot allows customization to add a personal touch, making it perfect for users to have a getaway that promises fun while also fostering an emotional connection.
With over 20 million monthly active users and most of them Gen Z, Character.ai finds itself serving an intelligent customer base that not just types questions, but instead has conversations with celebrities, anime figures, or even versions of themselves.
Why it works: Not many chatbots excel in providing a sense of belonging or personal touch to their users. Character.ai does that and how.
There are cases where customers have even purposefully discussed their lives with an AI character and, to some extent, found it a helpful result. Which goes to show that not all chatbots are sought for mere deadline assistance or work output; some just need to cater to human emotions, done effectively by Character.AI.
Key Takeaways: Character.ai’s purpose is starkly different from other AI chatbots on the list, which makes it unique in its offerings as well.
Each AI chatbot promises unique functionality. Backed by numerous LLM and NLP models, Chatbots are the toast of the tech society, as evidenced by the interest of both large-scale conglomerates and influential figures alike.
But amidst the race to provide the best AI chatbot services to users, the write-up also offers insight into the customer’s psyche and their increasing use of chatbots for both work and personal life.
Which makes the role of technology and the influential stakeholders all the more essential, as we have now entered a time when the code exists in tune with the heartbeat of its customers, making privacy, security of data, and most importantly, the emotions of the users a priority at all times.
The promise of AI doesn’t end at the chatbot
And while these seven chatbots show us just how far conversational AI has come, platforms like Kayako remind us why it matters. By turning AI into a quiet engine behind the scenes—closing out repetitive tickets without a single pause—it proves that customer support doesn’t have to mean endless queues or agent burnout. Instead, AI becomes the safety net that keeps the lights on 24/7, resolving what it can instantly, and passing the rest forward with full context. In the end, it’s not just about faster replies; it’s about building a system where support never slows down, and downtime simply doesn’t exist.