Help Desk software designed to make employees more productive with less effort
Make your help desk efficient, detailed, and easy-to-use so employees can provide the best colleague experience
Why Internal Support Teams use Kayako for Internal Help Desks
- See all colleague conversations and business interactions in one place. No matter which department they come from
- Work with internal and external collaborators to solve complex problems
- Integrate with existing tools to view the entire context of a colleague’s activity before responding to provide personalized care
- Enable teams to work efficiently with automated workflows, and canned responses to common questions
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"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Top 4 reasons Internal Support Teams choose Kayako for Internal Help Desks
Kayako provides support teams with an internal help desk that empowers employees to collaborate, work efficiently, and provide personalized and colleague care.
View All Colleague Conversations In One Place
Context you need for personalized replies
Interactions are readily available so employees can respond quickly and personally to inquiries. No need to ask questions about what’s been happening for your colleague—everything your team needs is right at their fingertips.
- Get a visual timeline of every interaction a colleague has with your business
- See site visits, self-service article views, marketing email received, and more
- Capture events from your own product or service
Kayako Collaborators
Break down silos and bring your team’s collective knowledge together
With Kayako Collaborators, invite external and internal stakeholders to help resolve complex service problems.
- Collaborators share insights by sharing private notes, assisting employees with conversations, and drafting help center articles—while the primary agent stays as the point of contact
- Input from Collaborators is saved for future reference, making it easy to tackle similar problems
Get All The Context Your Team Needs
View all user activity before responding to inquiries
Kayako captures all interactions and activities for immediate context by connecting apps you use with Zapier.
- SingleView gives employees a quick view of everything happening in your colleague’s world
- Effortlessly integrate data over 1500+ apps through Zapier
Automated Internal Help Desks
Say hello to frictionless help desks
Make employees' lives easier with an internal help desk that works for them.
- Automate conversations based on predefined workflow rules
- SLA response times recorded directly on support tickets, so your team never misses a deadline
- Save time with canned responses to common questions