Social media mentions shouldn't give you a panic attack.
Catch every tweet, DM, and comment before they become PR disasters.
Trusted By Leading Organizations
Over 300 customers rely on Kayako One as their unified support system, delivering exceptional customer experiences across their operations.
65%
Increase in social media CSAT
67%
Decrease in negative review volume
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See Why Teams Trust Kayako
Don't take our word for it—hear from our customers.
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. The team was burnt out, and new hires barely kept up. Since we brought in Kayako, that's changed. It handles the repetitive stuff, and our agents finally have room to breathe. We've cut churn dramatically, and our team's performance is stronger than ever."
"Support used to ping our engineers for help constantly. It wasn't malicious—it was just that no one else had the context. But those distractions cost us real money and slowed everything down. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering. It's been a huge unlock for both teams."
"Kayako One transformed our support operations. What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month. It's the best investment we've made in our support infrastructure."
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
The features that make social media support bearable (and profitable)
Universal Social Inbox
SingleView™ Customer Dashboard
Proactive Social Monitoring
Cross-Channel Conversation Continuity
AI-Powered Sentiment Detection
Smart Social Workflows
Public-to-Private Transition
Team Collaboration Tools
Organic Promotion Opportunities
Real-Time Response Suggestions
Twitter, Instagram, Facebook, TikTok, LinkedIn, WhatsApp—every platform feeds into one unified stream. No more tab-switching madness or missed messages.
See complete customer history across all social platforms and support channels. Every interaction, purchase, and previous conversation loads instantly.
Automatically capture tweets, mentions, and branded hashtags before customers even tag you. Join conversations when you can actually help.
Customer starts on Twitter, moves to email, then back to Facebook? No problem. One seamless conversation thread across every platform.
Instantly identify angry customers, brand advocates, and potential PR disasters. Prioritize responses based on emotion and influence.
Automated routing, tagging, and escalation rules handle the busy work. Your team focuses on actual customer problems, not platform juggling.
Seamlessly move sensitive conversations from public social posts to private messages or email without losing context.
Tag colleagues, escalate to managers, and coordinate responses without customers seeing the behind-the-scenes work.
Turn positive social interactions into brand marketing. Great public support conversations become authentic testimonials.
AI suggests platform-appropriate responses based on customer history, issue type, and brand voice guidelines.
