AI-Powered Social Media Support
Respond to every tweet, DM, and comment in minutes—not hours.
Unify Twitter, Facebook, Instagram, WhatsApp, and more in one AI-powered inbox. Kayako suggests replies, detects angry customers before they go viral, and resolves 60% of tickets automatically—at just $1 each.
73%
Of customers will buy from competitors if you don't respond fast
65%
Increase in social media CSAT with Kayako
$1
Per ticket vs. $60K per agent annually
Trusted by 300+ Support Teams
From startups to enterprises, teams rely on Kayako to handle social media support at scale.
Everything you need to own social support
Five capabilities that turn social media chaos into a competitive advantage.
One Inbox, Every Platform
Twitter, Instagram, Facebook, TikTok, LinkedIn, WhatsApp—every message flows into a single unified stream. Stop switching tabs. Stop missing messages. Stop losing customers.
Catch Problems Before They Go Viral
AI-powered sentiment detection identifies angry customers, brand advocates, and potential PR disasters instantly. Prioritize responses based on emotion and influence—not just timestamp.
- Auto-flag negative sentiment before escalation
- Identify high-follower accounts for priority response
- Turn brand advocates into authentic marketing
Never Ask Customers to Repeat Themselves
Customer starts on Twitter, moves to email, then back to Facebook? No problem. SingleView™ shows complete history across every channel—purchases, past tickets, and preferences in one timeline.
Key benefit: Agents respond faster because they never ask "Can you tell me more about your issue?"
Find Mentions Before They Tag You
Proactive monitoring captures tweets, branded hashtags, and indirect mentions automatically. Join conversations when you can actually help—not after the damage is done.
- Monitor brand mentions without @tags
- Track competitor mentions for opportunities
- Capture industry hashtags and keywords
Route, Tag, Escalate—Automatically
Smart workflows handle the busy work. Your team focuses on actual customer problems while AI routes tickets, applies tags, and escalates based on your rules.
Key benefit: Zero manual triage. AI handles routing so your team handles relationships.
Real results from real support teams
See how teams cut response times, reduce costs, and keep customers happy.
"Kayako cut our ticket age from 18 hours to under 5—and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Colin Guilfoyle
SVP of Customer Support, Trilogy
"What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month."
Aditi Garg
VP of Customer Support, Tivian
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. Since we brought in Kayako, that's changed. Our agents finally have room to breathe."
Balaji Jayaraman
VP of Customer Support, Aurea
"Support used to ping our engineers for help constantly. Now with Kayako pulling answers from our docs, tickets get resolved before they ever hit engineering."
Csaba Daniel
VP of Customer Solutions, Influitive
$1 per ticket. Not $60K per agent.
See why teams are switching from expensive support staff to AI-powered automation.
Talk to an AI Social Media Support ExpertConnects to your entire stack
Kayako integrates with the tools you already use—no rip-and-replace required.
Questions before you switch?
Which social platforms does Kayako support?
How long does setup take?
What happens to our existing tickets?
How does the $1 per ticket pricing work?
Can we try it before committing?
Respond in minutes. Resolve for $1. Start this week.
Join 300+ teams who've made social media support profitable.