You Won’t Always Have The Answers. That’s Why You Have A Team.
Bring subject matter experts closer to your customers with Kayako Collaborators
Banish The Back-And-Forth
Create context like never before with all communication housed in one central place, free of email chains and disjointed notes.
Break Down Silos
Bring every team in your organization closer to your customers. Uncover valuable insights that were previously buried in your business.
A Helping Hand
Whether you’re a support superstar or a rookie getting started, we’re all better off with a little help from our friends.
Some Teams Are Greater Than The Sum Of Their Parts.
Great customer service happens when teams work together. Kayako Collaborators, a specific user role, breaks down silos to bring your organization’s collective wisdom together in one place. Collaborators can come from any internal team, such as sales, shipping, billing, returns, etc.
The Collaborator feature also allows agents to harness the expertise of external stakeholders, like vendors and suppliers, to help resolve complex customer service challenges.
Input from the collaborators is not seen by the customer—your agents remain the main point of contact. Collaborators can pool insights by leaving private notes, assisting agents with conversations and drafting help center articles. The input gathered from these collaborators is then saved for future reference.
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
