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You Won’t Always Have The Answers. That’s Why You Have A Team.

Bring subject matter experts closer to your customers with Kayako Collaborators

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Banish The Back-And-Forth

Create context like never before with all communication housed in one central place, free of email chains and disjointed notes.

Break Down Silos

Bring every team in your organization closer to your customers. Uncover valuable insights that were previously buried in your business.

A Helping Hand

Whether you’re a support superstar or a rookie getting started, we’re all better off with a little help from our friends.

The Best Teams Are Greater Than The Sum Of Their Parts

Great customer service happens when teams work together. Kayako Collaborators, a specific user role, breaks down silos to bring your organization’s collective wisdom together in one place. Collaborators can come from any internal team, such as sales, shipping, billing, returns, etc.

The Collaborator feature also allows agents to harness the expertise of external stakeholders, like vendors and suppliers, to help resolve complex customer service challenges.

Input from the collaborators is not seen by the customer—your agents remain the main point of contact. Collaborators can pool insights by leaving private notes, assisting agents with conversations and drafting help center articles. The input gathered from these collaborators is then saved for future reference.

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"We've seen a 50% reduction in agent ticket volume and a 40% decrease in response times. The ROI has been phenomenal – we're saving $500,000 annually in operational costs."

– VP of Support, E-commerce Platform

"In just 2 months, our autonomous solve-rate hit 82% allowing our team to focus on complex technical issues. This shift has improved our CSAT scores by 18 points."

– Director of Customer Success, SaaS Industry

"Autonomous support has been a game-changer. Our first-contact resolution rate improved from 55% to 85%. Agents now dedicate 4 hours daily to product education with our customers.”

– Head of Customer Experience, FinTech Startup

And The Best Part? Collaborators Are Completely Free

See which pricing plan best suits your business.

Growth

5

Free collaborators

Scale

10

Free collaborators

Give Agents The Information They Need To Craft The Perfect Response

Request a demo. No credit card required.