Contact Center Automation AI Won’t Replace Human Agents—But Bad AI Might
70% of customers would switch brands after one bad AI experience. Smart contact center automation enhances agents, not replaces them.
Trends
Best AI Chat App: The Fix for Instant Answers or Another Letdown?
Confused customers want quick solutions. Choose the best AI chat app for instant, human-friendly support—or risk brand damage.
Tier 1 Support Will Never Be The Same
The Future of Tier 1 Support is Here—And It’s Powered by AI In today’s fast-paced business environment, tier 1 support is crucial for maintaining high… Read More »Tier 1 Support Will Never Be The Same
AI Is the Savior of Customer Success—If You’re Brave Enough to Use It
Let’s face it: customer success teams are drowning. Manual workflows, bloated ticket queues, and the constant pressure to “delight the customer” are burning out even… Read More »AI Is the Savior of Customer Success—If You’re Brave Enough to Use It
AI Customer Automation: 3 Game-Changing Trends for 2025
AI customer automation enhances efficiency, personalizes interactions, and reduces costs—transforming customer support in 2025
The Rise of AI in Customer Support: A New Era of Service
Imagine a world where your questions are answered before you even finish asking them. Welcome to the exciting realm of AI in customer support! This… Read More »The Rise of AI in Customer Support: A New Era of Service
5 Key Trends for ECommerce Customer Satisfaction in 2022
Every eCommerce company juggles the balance of where to prioritize resources and drive revenue. Wouldn’t it be nice to know what to focus on in… Read More »5 Key Trends for ECommerce Customer Satisfaction in 2022
3 Customer Experience Trends to Watch Out For in SMBs
Increasingly, small and medium businesses have a ready-to-go customer experience strategy. If this is the case with you as well – don’t worry. It’s still… Read More »3 Customer Experience Trends to Watch Out For in SMBs
Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences
At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over… Read More »Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences
Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In… Read More »Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty
The History of Customer Service: Ticket Troubleshooting to Proactive and Personal
Can you imagine a world where customer service was over physical mail? You sit down at your typewriter, write out a wordy letter, send it… Read More »The History of Customer Service: Ticket Troubleshooting to Proactive and Personal
How the UK Government Makes Self-Service Super Easy
What can a SaaS tech company learn from a government website? A lot, apparently. The UK Government Digital Service has won awards for their website’s ease of use.… Read More »How the UK Government Makes Self-Service Super Easy