Customer support teams across industries are facing increasing pressure to resolve tickets faster, reduce operational costs, and improve customer satisfaction. A recent study found that automating repetitive support tasks can reduce response times by up to 40%. At the same time, resolution accuracy increases by 30%.

Yet, many support teams remain bogged down by redundant queries, slow resolution rates, and inconsistent answers due to reliance on manual workflows. According to recent findings, 60% of customer support inquiries are repetitive and could be automated using AI-powered tools.

Instead of replacing your existing support system, Kayako’s generative AI can layer over any platform—whether it’s Zendesk, Freshdesk, Salesforce Service Cloud, or another helpdesk—to automate responses and improve resolution rates without disrupting workflows.

The Business Case for Generative AI in Customer Support

Generative AI is transforming customer service by:

• Reducing First Response Time (FRT): Studies show that AI-driven customer service reduces first response time by up to 50% compared to traditional support models.
• Increasing Ticket Resolution Efficiency: AI-powered solutions have been shown to resolve up to 65% of customer inquiries without human intervention.
• Boosting Customer Satisfaction: According to recent surveys, 72% of customers expect businesses to leverage AI for faster support responses.

Despite these advantages, many companies hesitate to adopt AI due to concerns about migration complexity, system overhauls, or training requirements. Kayako eliminates these barriers by integrating AI-driven enhancements into your existing platform without requiring a system switch.

Kayako: AI That Works With Your Existing Support Platform

Switching customer service platforms can be time-consuming, costly, and disruptive. Instead of forcing teams to migrate, Kayako enhances any helpdesk system by adding AI-powered automation that works alongside your existing workflows.

How Kayako’s AI Transforms Customer Support

• Automated Response Suggestions: Kayako’s AI learns from past resolved tickets to suggest accurate, contextually relevant responses, reducing agent workload and increasing resolution speed.
• Self-Learning Mode: Over time, the AI improves its response quality by analyzing successfully closed tickets, leading to consistent answers and fewer escalations.
• Instant Ticket Summaries: Long support threads slow down agents. With AI-generated ticket summaries, agents can quickly understand the issue and respond efficiently.
• AI Ticket Assistant: Agents can chat with their tickets to extract key details instantly, reducing search time and improving productivity.
• Cross-Platform Compatibility: Works with Zendesk, Freshdesk, Intercom, Salesforce, and more—without requiring system migration.

The Impact: Measurable Gains in Resolution and Efficiency

Companies that have implemented generative AI for customer support report:

• 30-50% faster ticket resolution times, reducing backlog and improving customer satisfaction.
• 40% decrease in operational costs by automating repetitive inquiries.
• Improved agent productivity, as AI automation allows human agents to focus on complex, high-value interactions.

A survey by Salesforce found that 77% of customer service leaders believe AI will free up their teams to focus on more strategic work. At the same time, 69% expect AI to reduce burnout among agents.

Future-Proof Your Customer Support with AI

Regardless of the platform you’re using, Kayako can add generative AI over it today to help your team respond faster, improve accuracy, and boost customer satisfaction.

If your support team is overwhelmed by repetitive tickets, it’s time to integrate AI that enhances, rather than replaces, your existing system.

Try Kayako’s AI-Powered Support Today!