Watch the Webinar: Weathering the Storm of Crisis Communications


Do you remember the TalkTalk data hack? Imagine working on that support team… You’d be picking up the phone or answering emails with just pure anger directed towards you.

People would be wanting reassurance that their banking information hadn’t been taken by the hacker. Would you be able to tell an angry and frustrated customer that their banking details had been taken? How do you think you’d cope with that?

Every company will go through a customer complaint crisis – hopefully none as bad as TalkTalk’s.

How prepared are you for managing your complaint crisis?

Luckily, in our next webinar we have Rob and Rob, the founders of Sorry™, who will cover how to plan for the worst and how to do a better job of:

  • Delivering bad news when the time comes
  • Protecting your business reputation
  • Keeping customers happy
  • De-stressing your team.

All this will be followed by a live Q&A led by Sarah Chambers, Head of Support at Kayako, during which you could win one of two free Sorry™ Small Business accounts.

De-stress your helpdesk

Feel safe knowing no matter what happens to your service, your customers will know.

Rob and Rob will show you how to publicly broadcast to your customers, sending an authentic and honest message about what’s going on – minimising angry email and phone enquiries.

Keeping to this honest communication can prevent relationships becoming fragile with your customers and managing that trust can go a long way in building customer loyalty.

If you believe in being up front and not hiding behind canned responses, performance metrics or uptime stats – this webinar is for you.

Rob and Rob are passionate about getting out there and being in front of customers. They believe in being upfront using honest communication, and they will show you how.

Win one of two free Sorry™ Small Business accounts

During the webinar Rob and Rob will be giving away two free Small Business accounts, which you can win by tweeting on the hashtag: #SorryWTS. The winners will be chosen after the webinar.

If you’re looking for looking for something simple where you can avoid lots of coding integration or design changes, then you’ll love Sorry™.

Every company will go through a customer complaint crisis. How prepared are you for managing yours?

Watch the webinar on demand – click here to watch now!

Webinar: Conquering the top 5 customer support mistakes

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