Power has been handed back to service, support and success teams. Boards are now seeing that great customer service does contribute to the bottom line.… Read More »Book Giveaway: Kayako’s Essential Customer Experience Collection
We were recently joined by CoSupport founder, UserConf host, and all-round lovely lady Sarah Hatter for a webinar about common mistakes that support teams make.… Read More »Win a Ticket to UserConf and the Customer Support Handbook by Sarah Hatter
We can’t believe it’s been 10 years since Jeanne Bliss’ first book on the Chief Customer Officer (CCO) was released. Chief Customer Officer : Getting… Read More »Win Jeanne Bliss’s New Book: Chief Customer Officer 2.0