This is a guest post by Maria Lebed, Customer Support Advocate and Writer at Provide Support. No doubt, live chat has many benefits not only… Read More »6 Simple Steps You Can Follow to Create Memorable Live Chat Experiences
Canned responses (also known as prefab replies and macros) are a boon to your customer service. They solve common customer problems in a timely manner… Read More »3 Ways Not to Use Canned Responses in Live Chat
Master the live chat customer experience with 14 actionable steps to improve satisfaction, reduce friction, and deliver seamless support.
Think about how you behave online when you’re seriously looking to buy jewelry. You might flick between tabs. You might glance at the navigation bar… Read More »The Ingenious Engagement Opportunity of Live Chat