You might believe social media is a boon for customer care. It’s understandable. A Google search for the phrase ‘social media customer service’ returns 117… Read More »Why Gamble Your Reputation over Social Media? Use Live Chat to Keep Conversations Private
Businesses are defined by what their customers say about them. And as social media platforms like Twitter and Facebook have risen up to the mainstream,… Read More »Social Customer Experience: How to Win in the World of Connected Customers
WooThemes recently announced that they were closing down @WooSupport and would no longer be providing social customer care on Twitter. Advocates were quick to jump… Read More »Why WooThemes Shouldn’t Have Retired Twitter Support