Help Desk Ticketing System And Much More
Kayako’s ticketing software now leverages AI to make customer service and support even easier and more personal. Whether through live chat, email, Facebook, or Twitter, Kayako ensures agents are equipped with tools like AI-suggested responses and automated workflows to deliver seamless, efficient support.
Support Your Customers In A Connected And Personal Way — Don’t Just Support A Ticket
Deliver exceptional customer experiences through meaningful conversations enriched with context about your customer’s journey. Kayako goes beyond traditional ticketing systems by using AI to provide insights into customer interactions, empowering your team to offer personalized and connected support at every step.
Ticketing System Software Reimagined
In a world where customer interactions span multiple channels, businesses need ticketing software that consolidates conversations across live chat, email, and social media. Kayako’s AI-powered ticketing software optimizes customer service operations by enabling teams to respond faster and more accurately, while delivering a personal and connected experience that drives customer satisfaction.
Kayako’s SingleView™ takes this to the next level by centralizing every customer interaction—be it purchases, returns, or support inquiries—into one unified view. Recent AI enhancements, like ticket summaries and suggested responses, empower agents with instant context and actionable insights. This ensures your team can provide quick, accurate, and highly personalized support, reimagining what a ticketing system can do for your business.
The Power Of Teamwork
Kayako’s ticketing software is designed to help your agents resolve customer issues faster and more effectively. Productivity soars with out-of-the-box features like AI-suggested responses, ticket summaries, and smart workflows, which minimize repetitive tasks and enhance focus on high-value interactions. These tools, along with canned responses, internal notes, and expert collaborators, set Kayako apart as a leading help desk solution.
For complex customer service challenges, Kayako enables agents to seamlessly engage with internal experts, external vendors, and suppliers directly within the ticket. Every piece of input is saved for future reference, ensuring streamlined collaboration and consistency. By integrating advanced AI features and collaborative tools, Kayako delivers a smarter, faster, and more comprehensive customer support experience.
Immediate Customer Service And Support
Deliver real-time, personalized support with Kayako’s AI-enhanced ticketing software. Live chat empowers agents to treat customers as individuals, not just ticket numbers, while Kayako’s SingleView™ offers a comprehensive visualization of the entire customer journey. With features like AI ticket summaries and suggested responses, agents can quickly access the context they need, ensuring a seamless, customer-centric experience.
Know Your Customer’s Journey
Kayako’s ticketing software goes beyond traditional systems by capturing your customer’s entire journey in ways a simple ticket never could. With AI-powered features like SingleView™ and ticket summaries, all the context you need to deliver exceptional customer experiences is centralized in an intuitive, easy-to-use interface. This ensures your team can provide proactive, personalized support with every interaction.
An Easy-To-Buy, Easy-To-Use Ticketing System
Whether you’re a startup or a growing business, Kayako’s ticketing software adapts to your needs with flexible and affordable pricing. Starting at just $49 per agent per month, Kayako delivers all the tools you need to provide exceptional customer support, including a self-service knowledge base, multi-channel support, and seamless integrations.
With AI-powered enhancements like suggested responses, ticket summaries, and automated workflows, Kayako ensures effortless scalability for businesses of any size. Whether you’re optimizing workflows, improving response times, or scaling your support team, Kayako’s comprehensive features make it the ideal choice to meet both your current and future support needs.
$49
per agent per month
Why Choose Kayako?
With Kayako, you get more than just a help desk ticketing system software. You get a powerful customer service platform at an affordable price point with out-of-the-box features that empower your team to provide excellent customer support.
Omnichannel Support
Interact with customers using their preferred communication channel, be it live chat, email or social media.
Reporting & Analytics
Visualize your team’s workload and performance with at-a-glance dashboards for key support metrics.
Self-Help Knowledge Base
A repository of articles, videos and FAQs enable customers to find the answers they need 24/7 without waiting for an agent.
Live Chat
Keep customers happy through personal real-time conversations. Add live chat to your help center, website and mobile apps
Customer Journey SingleView™
See all of your customers’ interactions and activities in one place so your team can deliver proactive, personalized support.
Automated Workflows
Save time with end-to-end workflows that route conversations, answer common queries with 1-click replies, update ticket statuses, and more.
CSAT Scores
See how well your agents are supporting customers, and identify where you can improve.
Collaborate
Instantly engage with internal experts across your organization as well as with outside vendors and suppliers to resolve complex issues quickly.
Easy Integrations
Bring customer activities into Kayako for immediate context by connecting to hundreds of apps with Zapier. Slack and SalesForce integrations come out-of-the-box.
Self-Service Ticket Status
Customers can check the status of their help desk tickets, see what activity has taken place and add more information including pics
and videos.
SLA Notifications
Set internal goals for ticket response time and ticket resolution time and send automated reminders to agents to ensure they never miss a deadline.
Smart Routing
Prevent multiple agents from responding to the same ticket by automatically combining all of a customer’s inquiries (even across multiple channels) and routing them to one designated agent.
“I love that with Kayako, I can have conversations with my customers instead of just treating them like faceless tickets. This is the easiest and most efficient customer support tool that we’ve ever seen - and highly customizable. They’re light-years beyond anyone else on the market.”
Over 131,000 Agents Provide Support Using Kayako
