From Wooly Jumpers to AI Wonders: Transform Your IT Helpdesk
What do wooly jumpers and your IT helpdesk have in common? Discover how AI transforms your IT helpdesk into a proactive powerhouse!
Customer Journey
The First Step to Contact Center AI Software? Stop Thinking About Chatbots.
Stop relying on chatbots—real AI impact comes from contact center AI software that streamlines workflows and empowers human agents.
Improve Customer AI: From Automation to Actionable Insights
Improve customer AI by shifting from passive note-taking to actionable insights that enhance customer success and retention.
Proactive Customer Support: Stop Blaming Users for Adoption Failure
Proactive customer support helps users adopt software faster by reducing friction, offering guidance, and preventing support roadblocks.
How to Scale Customer Support with a Smarter Knowledge Base
How a smarter knowledge base helps you scale customer support by reducing search time and boosting efficiency
7 Hidden Customer Service and AI Costs (and How to Avoid Them)
AI transforms customer service and AI strategies, but hidden costs can derail success. Learn how to avoid common pitfalls.
3 Benefits of Managing Customer Interactions in One Place
Interactions are the small building blocks of relationships. Over time, the quality of interactions defines how committed people feel to the relationship. The same dynamic… Read More »3 Benefits of Managing Customer Interactions in One Place
Customer Perception: What It Is and How To Measure It
The concept of customer perception seems obvious, it is basically the customer’s opinion of a company at any given point during their customer journey. What… Read More »Customer Perception: What It Is and How To Measure It
What is a Customer Engagement Platform?
Before social media and smartphones, brands primarily engaged with customers via one-way advertising channels like established print, radio, and three to five main television channels.… Read More »What is a Customer Engagement Platform?
5 Customer Service Channels to consider in your Channel Strategy
Today’s companies have multiple communication channel options to reach customers and vice versa. Designing a channel strategy that improves support and overall customer relationship management… Read More »5 Customer Service Channels to consider in your Channel Strategy
What is Customer Effort Score (CES) and How to Measure It?
It is a fact of human nature (and customer relationship management) that people are more likely to complain than they are to give praise. When… Read More »What is Customer Effort Score (CES) and How to Measure It?
What is Customer Journey and Why Is It Important?
For many years, companies focused on customer touchpoints to gauge customer satisfaction. In recent years, companies have seen that touchpoints do not capture the whole… Read More »What is Customer Journey and Why Is It Important?