Interactions are the small building blocks of relationships. Over time, the quality of interactions defines how committed people feel to the relationship. The same dynamic… Read More »3 Benefits of Managing Customer Interactions in One Place
Before social media and smartphones, brands primarily engaged with customers via one-way advertising channels like established print, radio, and three to five main television channels.… Read More »What is a Customer Engagement Platform?
Today’s companies have multiple communication channel options to reach customers and vice versa. Designing a channel strategy that improves support and overall customer relationship management… Read More »5 Customer Service Channels to consider in your Channel Strategy
What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand?… Read More »3 KPIs To Track if You Want to Boost Your Customer Experience
1. Not Starting at Google 2. Unguided Experiences 3. Hard to Find Information 4. Basic Support Submittal Forms 5. Wounded Agent Experiences “The less effort… Read More »5 Customer Effort Villains and their Kryptonite