Increasingly, small and medium businesses have a ready-to-go customer experience strategy. If this is the case with you as well – don’t worry. It’s still… Read More »3 Customer Experience Trends to Watch Out For in SMBs
What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand?… Read More »3 KPIs To Track if You Want to Boost Your Customer Experience
eCommerce is probably the field with the most key performance indicators (KPIs) to track. Though you can optimize your online business as much as you… Read More »How to Measure Customer Experience: 3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy
In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and… Read More »How to Choose the Best Live Chat Software
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses… Read More »4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
Usually, when your customers reach out to you, they are already in a bad state—they’re having problems with their product or service and they want… Read More »4 Things Customers Hate When They’re Looking for Help
Repeat customers have always been the cornerstone of business, and that hasn’t changed with the rise of e-commerce. On average, 40% of an e-retailer’s sales… Read More »How to Turn First Time E-Commerce Customers Into Regulars
What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from… Read More »4 Customer Retention Strategies To Help Online Businesses Boost Loyalty