Come October of 2022 Microsoft will stop supporting Basic Authentication protocols. Google has been warning about the weakness of Basic authentication protocols for some time… Read More »Important Kayako Classic Security Update
Everyone knows it’s a challenge to “nail” excellent customer service. It’s been documented, lamented, with every solution put forward for decades now. But there’s an ugly… Read More »Why We Rebuilt Kayako Messenger as a Live Chat Tool for Customers and Teams
Customer support teams focus their efforts on three goals: solve the problem, make the customer happy and set them up for success. In essence, the… Read More »Context is key. Introducing Customer Journeys and Conversations
One of the biggest challenges many companies are facing in today’s world is developing their services to work across all the different platforms their customers… Read More »How Kayako’s APIs Help You Get Better at Customer Service
The concept of collaboration is easily dismissed as a soft goal. Something that’s “nice to have” in team dynamics, but rarely considered critical to the… Read More »Remove the Distance Between Your Team and Customers. Introducing Kayako Collaborators.
At Kayako, we know firsthand the daily pains and struggles that support teams deal with. Are customers reaching the right teams? Are teams providing the… Read More »Understand Your Customers Like Never Before with Unified Conversations
One of the biggest misconceptions is that customers value brief moments of extraordinary delight over quick and easy help. But there is a harsh reality… Read More »It’s Time to Make Customer Service Your Competitive Advantage
One week ago, we launched the new Kayako. And what a week it was – from overwhelming site traffic on Day 1 to being featured… Read More »It’s Time to Retire the Help Desk. Here’s How We’re Doing It.
When we built the first Kayako, we wanted to create a customer service tool that had the customer at its heart. Something that would help… Read More »Life’s Too Short for Bad Customer Service. Meet the New Kayako.
After our recent success with Elevate Summit in Austin, TX. We’re delighted to announce that Elevate Summit will be coming to London! As with Austin,… Read More »Join Us for Elevate Summit in London
Here at Kayako we’ve spent the last 14 years giving people the tools they need to support their customers. Now we’re taking things a step… Read More »Kayako and CoSupport Take Austin: Join Us For Elevate Summit
We’re stoked to launch official support for 7 new languages in Kayako: Dutch, French, German, Italian, Portuguese, Russian and Spanish to make Kayako even easier to use for your local teams and customers.