5 Best Shared Inbox Tools for Customer Support
Have you ever used email to agree on a meeting time with a group of friends? Or even worse, have you ever been in charge… Read More »5 Best Shared Inbox Tools for Customer Support
Have you ever used email to agree on a meeting time with a group of friends? Or even worse, have you ever been in charge… Read More »5 Best Shared Inbox Tools for Customer Support
In the pre-internet era business world, companies kept information in file cabinets and storage rooms. Management and employees sent memos to document directives, projects outcomes,… Read More »What is Internal Knowledge Base Software?
By now, you’re already aware of the benefits of live chat. We talk about them all the time: increase in customer satisfaction, higher likelihood to… Read More »3 Reasons You Need Kayako Messenger Live Chat for WordPress
When you’re thinking about adding a new channel to your Shopify ecommerce store it should be stress free. Especially when you’re thinking of adding a… Read More »Why Your Shopify Store Needs the Best Live Chat App
In our free open source ticketing system, conversations with customers were spread across multiple inboxes, from Skype to email, to live chat. Silos existed and… Read More »Why We Ditched an Open Source Ticketing System (and Chose Messenger to Power Our Business)
Live chat functionality on websites should be hugely helpful, because it allows a customer support representative to help the user immediately. Online live chat offers quick… Read More »How (and Why) We Redesigned the Live Chat Experience
Let’s face it: customer support is a superhero role. You make customers happy, remove roadblocks, and save the day when catastrophes arise. But it can… Read More »Activate Your Customer Service Superpowers with Kayako and Zapier
Love them or hate them, there’s one thing that everyone can agree on: helpdesk automations are incredibly useful. We rely on them to keep organized,… Read More »Scaling Your Customer Service with Helpdesk Automation
Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs… Read More »Webinar: SLAs – How to Meet Your Customer Expectations