End PEBKAC Nightmares: How AI Enhances IT Helpdesk Support
Reduce frustrating PEBKAC tickets with AI-powered IT helpdesk support. Proactive solutions mean smoother operations for everyone!
Startup Life
Enterprise Contact Center Solutions Don’t Start with AI
Enterprise contact center solutions need clean data before AI. Organize knowledge bases, tickets & workflows for smarter automation.
Contact Center AI Solutions Will Waste Your Money
Jumping into AI without a plan wastes money. Assess your readiness for contact center AI solutions with this quick self-check.
Customer Retention Rate Drops When CSMs Are Stuck in Support Mode
Customer retention rate suffers when CSMs are stuck in support tasks. Free them to focus on strategy and watch retention soar.
Customer Support AI: The Hidden ROI of Automation
Customer support AI boosts efficiency, improves response times, and enhances customer satisfaction—delivering ROI beyond cost-cutting
How to Build a Customer Oriented Culture From the Ground Up
When you think about businesses that are known for providing extraordinary customer service like Zappos, Amazon or Chick-Fil-A, they share a common trait. They’re obsessed… Read More »How to Build a Customer Oriented Culture From the Ground Up
10 Tips to Increase Productivity in a Team
Increasing a team’s productivity can be very important when it comes to successfully completing a task or a campaign you’re working to deliver. No matter… Read More »10 Tips to Increase Productivity in a Team
How Tiny Businesses Can Offer Stellar Customer Support
In all the best practices and how-to’s, it’s easy for a small business to get lost with applying every customer service tip. You don’t have… Read More »How Tiny Businesses Can Offer Stellar Customer Support
Building an Onboarding and Training Program in Customer Support
There are so many different ways to onboard new employees with a training program. It can be hard to know which way to start, especially… Read More »Building an Onboarding and Training Program in Customer Support
Building a Customer Loyalty Program That Drives Brand Love
When was the last time you shopped for something that’s an everyday staple? Chances are, you found way more options than you needed and ended… Read More »Building a Customer Loyalty Program That Drives Brand Love
Customer Service Coaching: Your Recipe to World-Class Support
Support reps get tons of training from the moment they start their job—whether it’s on products, new feature launches, or soft skills like communication. This… Read More »Customer Service Coaching: Your Recipe to World-Class Support
The Advanced Guide to Customer Service Training
Great customer service is your competitive advantage. It matters! However, the magic does not happen without preparation. We are proud to share our best tips… Read More »The Advanced Guide to Customer Service Training