Repeat customers have always been the cornerstone of business, and that hasn’t changed with the rise of e-commerce. On average, 40% of an e-retailer’s sales… Read More »How to Turn First Time E-Commerce Customers Into Regulars
If you want to run a successful e-commerce store then exceptional customer service, customer satisfaction, and retention are essential. Having a well-defined customer service strategy… Read More »5 Ways to Grow Your E-commerce Using Customer Service
Last year, I worked with a salesman who repeated the same motto on a daily basis: ‘people buy from people’. At first, I thought he… Read More »Integrated Live Chat Boosts Ecommerce Sales
Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences. Your customer wants… Read More »Analysis of the Top 100 eCommerce Help Centers
We’re all familiar with the basic sales funnel – marketing passes leads on to sales, sales accepts them, converts leads to opportunities and then (hopefully!)… Read More »Want to Close More Sales? Segment Your Sales Funnel Stages