Let’s just say it: one-on-ones are nerve-wracking. As an employee, when someone drops a one-on-one meeting on your calendar, it can mess up your whole… Read More »Rock Your next One-On-One Meeting: For Employees and Managers
Imagine applying for a job at one of your favorite startups, and after a good-few grueling interviewing rounds, the offer is in your inbox and you’re… Read More »Onboarding Employees: All the Things a New Hire Needs to Know but May Be Hesitant to Ask
If you live in the world of remote work, you know it has unique challenges. Everything from socializing to management takes on a different hue… Read More »Bidding Farewell to a Remote Team Member
If you’re a hiring manager in a startup you can agree with me when I say, It’s not easy to build a dream team with… Read More »Recruiting Passive Candidates: 3 Strategies to Get Your next Star Hire
When you call the customer service team of a cable company to cancel your contract, you might expect small hiccups, but overall you expect it… Read More »How to Find, Hire, and Build Your Customer Support Team
CSAT. NPS. TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you… Read More »What Support Metrics Should SaaS Companies be Using?
How do you decide on what bug or feature to prioritize in your next product cycle? This is a big question that teams stumble over.… Read More »What Bug or Feature Matters Most? How to Choose Your Priorities
You’ve read all the classic books on customer service—Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. But… Read More »11 TED Talks Customer Service Videos to Inspire
This is a guest post from our friends over at Credit. Myles Ma will walk you through the benefits of remote work and how it… Read More »The Benefits of Remote Work Save Everyone Money
Which survey will measure customer loyalty and show us who our best customers are and those at risk of churn? Customer surveys that measure advocacy, satisfaction, and effort don’t give… Read More »Measuring Customer Loyalty Shouldn’t Be Difficult
This is a guest post by Mary Grace. She will guide you through why customer care is so important and how teams can feel empowered to… Read More »Building a Culture of Customer Care Isn’t Easy
Where do you begin when you develop a new product or feature? Product development can seem overwhelming. There are so many moving parts that trying… Read More »Why Support Should Have a Voice in Product Development