Kayako Insights Blog

Customer Experience

Speed Isn’t Everything: What to Measure When Scaling Your Support Team

Customer Experience

When Should You Be Recruiting Your Next Support Agent?

Customer Experience

5 Ways to Retain Your Customer Support Staff

Customer Experience

The Self-Service Guilt Trip

Customer Experience

Watch Jeanne Bliss’s Webinar: Build Your Customer-Driven Growth Engine

Startup Life

3 Things You Need to Do to Get Up to Speed as a New Product Manager

Customer Experience

How to Work with Your Engineering Team When the Heat Is On

Customer Experience

Error Messages: A Great Way to Annoy the Hell out of Your Customers

Customer Experience

Interactive Guides: The Secret Weapon in Support’s Arsenal

Customer Experience

10 Tips for Responding Graciously to Customer Feature Requests

Customer Experience

Move Customers Down the Support Funnel and Up the Loyalty Ladder

Customer Experience

Just Ask “Why?” – the Simple Trick to Manage Customer Feedback