The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Trends
Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty
Customer Experience
The Cheapest, Easiest, and Fastest Change in Customer Support Is Language
Resources
How to build your first AI chatbot?: A Handy Guide
Startup Life
What Bug or Feature Matters Most? How to Choose Your Priorities
Startup Life
Use a Customer Service Skills Test Before You Extend an Offer
Startup Life
Customer Support Training Is Way Too Passive
Startup Life
Customer Retention Rate Drops When CSMs Are Stuck in Support Mode
Startup Life
Empathy With Your Coworkers = Better Customer Service
Startup Life
How to Empower Your Support Team with More than Smiles
Company News
Customer Service Training Videos: Best Examples, Courses, and How to Make Them [2026]
Customer Experience
Customer Service as a Marketing Strategy: Why It Works and How to Align Both [2026]
Customer Feedback