The Kayako Blog
Insights on customer service, AI, and scaling support teams.
Startup Life
Customer Support Training Is Way Too Passive
Startup Life
Customer Retention Rate Drops When CSMs Are Stuck in Support Mode
Startup Life
Empathy With Your Coworkers = Better Customer Service
Startup Life
How to Empower Your Support Team with More than Smiles
Company News
Customer Service Training Videos: Best Examples, Courses, and How to Make Them [2026]
Customer Experience
Customer Service as a Marketing Strategy: Why It Works and How to Align Both [2026]
Customer Feedback
Customer Feedback Surveys: Types, Questions, Templates, and How to Run Them
Resources
Unlocking the Power of NLP in Customer Service: A Comprehensive Guide
Customer Journey
The 4 Best Retention Strategies to Reduce Customer Churn
Resources
Stop Saying ‘Customer First’ If You’re Not Using AI Customer Service
Product Guides
Kayako vs. Freshdesk: Why Kayako is the Smarter Choice for Your Customer Support
Product Guides