Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the… Read More »Empower Your Team With A Customer Service Philosophy
I have always wondered how someone who loves to help people can ever get bored of that at some point in their career. Perhaps you… Read More »3 Untapped Opportunities for Preventing Customer Support Team Burnout
Before you begin searching for the perfect candidates for an open position in customer service, it helps to do some reflection. That is, you need… Read More »Attract Amazing Talent with the Right Customer Service Job Description
Canned responses (also known as prefab replies and macros) are a boon to your customer service. They solve common customer problems in a timely manner… Read More »3 Ways Not to Use Canned Responses in Live Chat
When you have an opening on your customer support team, you can take all the right steps and still not know whether a prospective hire… Read More »Use a Customer Service Skills Test Before You Extend an Offer
We live in an age where customers expect to be able to give their feedback on everything almost instantly. Products can be instantly reviewed on Amazon,… Read More »How to Get Customer Feedback the RUF Way
When a potential customer visits your site, they’re already interested in your product. You’ve put lots of effort into testing the best homepage designs, optimized… Read More »Reduce Churn and Win New Customers with Powerful and Flawless Onboarding
Everyone loves self-service content. It’s a fabulous way to build trust with your customers and to help them find answers to their questions in a… Read More »4 Pain-Free Ways to Keep Your Self-Service Content Updated
Customer support metrics matter. They’re something you should be paying attention to. There is a wealth of information just waiting for you to explore and… Read More »Use Your Average Number of Replies to Improve Your Support
Is your organization looking for ways to improve customer experience on live chats? Perhaps there are new hires in your company who are having a… Read More »14 Steps to Create the Perfect Live Chat Customer Experience
This is a guest post by Owen Enaohwo of Sweet Process. Are you looking to develop trust with your support team? Without this trust, they… Read More »How Documented Procedures Can Make Your Customer Support More Effective
Have you ever read documentation and ended up feeling more lost than before you read them? I know that happens to me all the time.… Read More »How to Format Your Knowledge Base Content For Every Learning Type