Customer Retention Rate Drops When CSMs Are Stuck in Support Mode
Customer retention rate suffers when CSMs are stuck in support tasks. Free them to focus on strategy and watch retention soar.
best practices
Proactive Customer Support: Stop Blaming Users for Adoption Failure
Proactive customer support helps users adopt software faster by reducing friction, offering guidance, and preventing support roadblocks.
AI-Powered Customer Support: Transforming Service with AI
AI-powered customer support enhances efficiency, scales operations, and boosts satisfaction with smart automation and real-time insights.
AI Customer Support That Learns, Adapts, and Delivers
Kayako revolutionizes AI customer support with smart decisions, self-learning, and human-like accuracy for exceptional service
How Tiny Businesses Can Offer Stellar Customer Support
In all the best practices and how-to’s, it’s easy for a small business to get lost with applying every customer service tip. You don’t have… Read More »How Tiny Businesses Can Offer Stellar Customer Support
Building a Customer Loyalty Program That Drives Brand Love
When was the last time you shopped for something that’s an everyday staple? Chances are, you found way more options than you needed and ended… Read More »Building a Customer Loyalty Program That Drives Brand Love
Rock Your next One-On-One Meeting: For Employees and Managers
Let’s just say it: one-on-ones are nerve-wracking. As an employee, when someone drops a one-on-one meeting on your calendar, it can mess up your whole… Read More »Rock Your next One-On-One Meeting: For Employees and Managers
Onboarding Employees: All the Things a New Hire Needs to Know but May Be Hesitant to Ask
Imagine applying for a job at one of your favorite startups, and after a good-few grueling interviewing rounds, the offer is in your inbox and you’re… Read More »Onboarding Employees: All the Things a New Hire Needs to Know but May Be Hesitant to Ask
Bidding Farewell to a Remote Team Member
If you live in the world of remote work, you know it has unique challenges. Everything from socializing to management takes on a different hue… Read More »Bidding Farewell to a Remote Team Member
Recruiting Passive Candidates: 3 Strategies to Get Your next Star Hire
If you’re a hiring manager in a startup you can agree with me when I say, It’s not easy to build a dream team with… Read More »Recruiting Passive Candidates: 3 Strategies to Get Your next Star Hire
Switch To New Channels For Effective Email Communication
You finally send off an email that answers all your customer’s questions. But before you can congratulate yourself with a pat on the shoulder, they’ve… Read More »Switch To New Channels For Effective Email Communication
What Support Metrics Should SaaS Companies be Using?
CSAT. NPS. TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you… Read More »What Support Metrics Should SaaS Companies be Using?