best practices

Startup Life

Why Documented Procedures Improve Customer Support

The Kayako Team Apr 21, 2016

Startup Life

How to Format Your Knowledge Base Content For Every Learning Type

The Kayako Team Mar 24, 2016

Startup Life

The Top 14 Tools Every Support Team Should Use in 2025

The Kayako Team Jan 28, 2016

Startup Life

FCR: Reduce Your Volume, Not Your Focus

The Kayako Team Jan 21, 2016

Startup Life

3 Things I Learned about Managing Customer Support by Being Insane about Christmas

The Kayako Team Dec 22, 2015

Customer Journey

12 Support Pros Share Their Tips on How to Manage Support in the Holiday Season

The Kayako Team Dec 17, 2015

Startup Life

How to Sell Better Customer Service to Your Board

The Kayako Team Dec 3, 2015

E-Commerce

Want to Close More Sales? Segment Your Sales Funnel Stages

The Kayako Team Nov 12, 2015

Startup Life

How Content Marketing Helps You Support Customers, Not Just Win Them

The Kayako Team Oct 6, 2015

Customer Journey

The 6 Step Guide to Mapping Your Support Journey

The Kayako Team Jun 18, 2015

Customer Journey

How to Do a Help Center Health Check

The Kayako Team Jun 4, 2015

Startup Life

FAQ Page Design – 5 Rules for the Perfect FAQ Page

The Kayako Team May 19, 2015