This is a guest post from our friends over at Recruiterbox. Sarah Caminiti will share why tone of voice in your communication with customers is… Read More »What Does Your Support Tone of Voice Say About Your Company Culture?
As a manager, your constructive feedback can lift your team’s morale and performance. This can be letting someone know they’re doing a good job in… Read More »How to Invite and Acknowledge Feedback as a Manager
Why worry about churn when you can just get new customers? New SaaS companies are obsessed with growth, and for some reason, startups have this… Read More »The 4 Best Retention Strategies to Reduce Customer Churn
This is a guest post by Maria Lebed, Customer Support Advocate and Writer at Provide Support. No doubt, live chat has many benefits not only… Read More »6 Simple Steps You Can Follow to Create Memorable Live Chat Experiences
Canned responses (also known as prefab replies and macros) are a boon to your customer service. They solve common customer problems in a timely manner… Read More »3 Ways Not to Use Canned Responses in Live Chat
Master the live chat customer experience with 14 actionable steps to improve satisfaction, reduce friction, and deliver seamless support.
Do you want to ensure your customers can understand how your software works? Why not try a screencast in addition to more traditional written content?… Read More »A Step-By-Step Guide to Creating Kickass Self-Service Screencasts
“I’m sorry, we can’t hear you properly. You keep cutting out.” Imagine hearing that two or three times before you’ve moved past your first slide.… Read More »How I Messed up a Remote Training Session (and What I Did to Ace the Next One)
Businesses are defined by what their customers say about them. And as social media platforms like Twitter and Facebook have risen up to the mainstream,… Read More »Social Customer Experience: How to Win in the World of Connected Customers
Working on the frontline of a support team is a huge responsibility, and a very varied role. It involves dealing with lots of aspects of… Read More »The Top 14 Tools for Running A Successful Support Team
This year, we’ve seen the customer support community continue to grow, with small tribes setting up all over the internet and producing great support content.… Read More »The Best Posts From the Customer Support Community in 2015
Working in the holiday season for any support professional is going to be one of the most stressful times of the year. If you’re in… Read More »12 Support Pros Share Their Tips on How to Manage Support in the Holiday Season