communication

Company News

3 Reasons You Need Kayako Messenger Live Chat for WordPress

The Kayako Team May 30, 2018

Customer Journey

How to Provide Proactive Customer Service on Live Chat

The Kayako Team May 23, 2018

Product Guides

Reducing Live Chat Handle Time Doesn’t Mean More Support Agents

The Kayako Team Apr 11, 2018

Customer Experience

How to Reject Customer Requests and say No (with 13+ free Templates)

The Kayako Team Nov 29, 2017

Company News

How An Automated Customer Service Email Saved Us 8 Unnecessary Replies

The Kayako Team Aug 17, 2017

Customer Journey

Switch To New Channels For Effective Email Communication

The Kayako Team Aug 10, 2017

Customer Experience

Personalizing Auto-Responses: Smart Settings for Proactive Support

The Kayako Team Jul 13, 2017

Customer Experience

System Downtime: Act with Ownership to Regain Customer Trust

The Kayako Team Jun 29, 2017

Customer Experience

Handling Angry Customers: 3 Email Responses Your Team Need

The Kayako Team Jun 22, 2017

Customer Feedback

How to Deal with Negative Customer Feedback When It Feels Personal

The Kayako Team Jun 20, 2017

Customer Journey

How to Reduce Back-And-Forth with Your Customers

The Kayako Team Jun 15, 2017