1. Not Starting at Google 2. Unguided Experiences 3. Hard to Find Information 4. Basic Support Submittal Forms 5. Wounded Agent Experiences “The less effort… Read More »5 Customer Effort Villains and their Kryptonite
When you’re thinking about adding a new channel to your Shopify ecommerce store it should be stress free. Especially when you’re thinking of adding a… Read More »Why Your Shopify Store Needs the Best Live Chat App
All hands support has been a buzzword in the tech world for a few years now. Its premise—that everyone in the company from the CEO down… Read More »All Hands Support Will Never Work for Your Business
Reducing customer effort is a high priority for support teams. As customers we all know the frustration of getting lost in endless email chains, chats, or… Read More »How to Reduce Back-And-Forth with Your Customers
Think about your ideal experience as a customer. It felt smooth and quick to get in touch with a sharp and friendly support person, right? You felt… Read More »Help Customers on the Support Journey and up the Loyalty Ladder
Customer support teams focus their efforts on three goals: solve the problem, make the customer happy and set them up for success. In essence, the… Read More »Context is key. Introducing Customer Journeys and Conversations