One week ago, we launched the new Kayako. And what a week it was – from overwhelming site traffic on Day 1 to being featured… Read More »It’s Time to Retire the Help Desk. Here’s How We’re Doing It.
When we built the first Kayako, we wanted to create a customer service tool that had the customer at its heart. Something that would help… Read More »Life’s Too Short for Bad Customer Service. Meet the New Kayako.
Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs… Read More »Webinar: SLAs – How to Meet Your Customer Expectations