Imagine the scenario where you’ve fully prepared for a webinar, your listeners have allocated free time to come and view your presentation for the next… Read More »The Art of Communicating a Crisis with Your Customers
Do you remember the TalkTalk data hack? Imagine working on that support team… You’d be picking up the phone or answering emails with just pure anger… Read More »Watch the Webinar: Weathering the Storm of Crisis Communications
The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back… Read More »What a Startup Should Know Before Outsourcing Customer Service
Last week, Sarah Hatter of CoSupport and Sarah Chambers of Kayako joined forces to present a fantastic live webinar about the top five customer support… Read More »The Cheapest, Easiest, and Fastest Change in Customer Support Is Language
We were recently joined by CoSupport founder, UserConf host, and all-round lovely lady Sarah Hatter for a webinar about common mistakes that support teams make.… Read More »Win a Ticket to UserConf and the Customer Support Handbook by Sarah Hatter
Every customer support manager needs to be able to trust the members of their team. In order to do so, your team need to show… Read More »5 Ways to Support Your Support Team
What makes a good customer service Every company will tell you customers are their #1 priority, but few “walk the walk” when it comes to… Read More »Why Great Customer Service Is Important for Every Part of the Business
Good customer service is powerful for any company. Through word of mouth, positive experiences resonate through people’s networks. You can attract new customers while also… Read More »Why It’s so Important to Get Customer Experience Right First Time
We often look at self-service in terms of streamlining a process. The easier it is for our customers to help themselves, we reason, the lower… Read More »Use Your Self-Service Content to Build Customer Trust
In this webinar, founder of CoSupport, and host of UserConf, the only customer support conference, Sarah Hatter joins Sarah Chambers, Head of Support here at Kayako… Read More »Webinar: Conquering the Top 5 Customer Support Mistakes, with Sarah Hatter and Sarah Chambers
Customer support goals are important for a number of reasons. Setting the right goals shows you understand the needs of your customers and what your… Read More »Why and How to Set Better Goals for Your Support Team
A Frequently Asked Question section (FAQs) is without a doubt the most commonly used tool in self-service. Whether it’s just a few questions on a “Contact… Read More »Why Do You Still Have FAQs for Your Website?