AI Service Desk To The Rescue
An AI service desk fixes issues before they happen—boosting efficiency, reducing tickets, and delivering seamless support.
customer support
AI-Powered Customer Support: Transforming Service with AI
AI-powered customer support enhances efficiency, scales operations, and boosts satisfaction with smart automation and real-time insights.
How to Choose the Best Live Chat Software
In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and… Read More »How to Choose the Best Live Chat Software
4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses… Read More »4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
4 Things Customers Hate When They’re Looking for Help
Usually, when your customers reach out to you, they are already in a bad state—they’re having problems with their product or service and they want… Read More »4 Things Customers Hate When They’re Looking for Help
3 Pain-Free Ways to Cut Live Chat First Response Times
You’re browsing online searching for the perfect item at the perfect price. You find it quicker than you thought, but there’s an item that seems… Read More »3 Pain-Free Ways to Cut Live Chat First Response Times
7 Great Examples of Help Centers We Love
The online services that we use today are generally very reliable. When you want to watch something on Netflix or YouTube, you can be sure… Read More »7 Great Examples of Help Centers We Love
How to Reject Customer Requests and say No (with 13+ free Templates)
Learn the ASK-THINK-SAY framework for saying no in customer service. Handle requests politely while maintaining satisfaction and professionalism.
5 Quick Ways to Deal with the Impatient Customer
A silent majority of customers would rather pop into your website, leaf through your how-to resources on their own and then quietly exit.
6 Ways Marketing and Support Can Work Together to Improve Customer Experience
This is a guest post from our friends over at Campaign Monitor. Kim Courvoisier will teach you 6 ways marketing and customer support can collaborate… Read More »6 Ways Marketing and Support Can Work Together to Improve Customer Experience
Remove the Distance Between Your Team and Your Customers
Last month I switched gyms. I didn’t have a major issue with the old one. The monthly cost was pretty average and I visited regularly,… Read More »Remove the Distance Between Your Team and Your Customers
Where Customer Support and Customer Success Goals Overlap
It should never be customer success vs customer service. Yet, somehow these departments have become separated and even disassociated from each other. It has become… Read More »Where Customer Support and Customer Success Goals Overlap