AI-Powered Customer Support: Transforming Service with AI
AI-powered customer support enhances efficiency, scales operations, and boosts satisfaction with smart automation and real-time insights.
AI-powered customer support enhances efficiency, scales operations, and boosts satisfaction with smart automation and real-time insights.
In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and… Read More »How to Choose the Best Live Chat Software
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses… Read More »4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
Usually, when your customers reach out to you, they are already in a bad state—they’re having problems with their product or service and they want… Read More »4 Things Customers Hate When They’re Looking for Help
You’re browsing online searching for the perfect item at the perfect price. You find it quicker than you thought, but there’s an item that seems… Read More »3 Pain-Free Ways to Cut Live Chat First Response Times
The online services that we use today are generally very reliable. When you want to watch something on Netflix or YouTube, you can be sure… Read More »7 Great Examples of Help Centers We Love
Learn the ASK-THINK-SAY framework for saying no in customer service. Handle requests politely while maintaining satisfaction and professionalism.
A silent majority of customers would rather pop into your website, leaf through your how-to resources on their own and then quietly exit.
This is a guest post from our friends over at Campaign Monitor. Kim Courvoisier will teach you 6 ways marketing and customer support can collaborate… Read More »6 Ways Marketing and Support Can Work Together to Improve Customer Experience
Last month I switched gyms. I didn’t have a major issue with the old one. The monthly cost was pretty average and I visited regularly,… Read More »Remove the Distance Between Your Team and Your Customers
It should never be customer success vs customer service. Yet, somehow these departments have become separated and even disassociated from each other. It has become… Read More »Where Customer Support and Customer Success Goals Overlap
When you call the customer service team of a cable company to cancel your contract, you might expect small hiccups, but overall you expect it… Read More »How to Find, Hire, and Build Your Customer Support Team