Update Your Knowledge Base

5 Easy Steps to Transform Your Support Game

1. Access Your Knowledge Base:
   From your Kayako instance, click the Book icon on the left tab.
2. Create a New Category
   Click “Add a new category”, enter the necessary information, and save.
3. Add a New Article
   Click “Add a new article” to open a tab.
4. Copy an Article from Your FAQ
   Select an article from your existing FAQ and copy it.
5. Paste and Save
   Paste the article into your Knowledge Base tab and save it.

By following these simple steps, you’ll enable Kayako to automatically generate replies to common support queries, ensuring quicker resolution times and happier customers.

Start enhancing your support system today!

Best,
Kayako Team