A Clickdesk Alternative That Scales With Your Business
With Kayako, there’s no need to worry about third-party integrations and expensive add-ons as your business grows. All the functionality you need is fully integrated and available straight out of the box.
Friendly pricing and fantastic features
Starting at $15/agent and packing a host of features ranging from live chat, email and social support to ticketing, time tracking, and customer journeys, Kayako is one of the only fully integrated solutions that scales with your business. With everything already in place it takes no time at all to set up so you can focus on what's important and provide your customers with best service and support.
We've thrown together a quick comparison of Kayako vs ClickDesk which will help give you an idea of some of the features Kayako brings to the table.
| Features | Kayako | ClickDesk |
|---|---|---|
| Live Chat | ||
| Social Integrations | ||
| FREE Collaboration | ||
| Collision Detection | ||
| Canned Responses | ||
| CRM Integrations | ||
| 750+ Zapier Integrations | ||
| API | ||
| Mobile SDK | ||
| Customer Journeys | ||
| Customer Satisfaction Rating | ||
| Knowledge Base | ||
| @mentions | ||
| Time Tracking | ||
| Attachments | ||
| In App SLAs & Business Hours | ||
| Mobile Apps |
Workflows & Integration
With 700+ integrations, Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows, automation becomes crucial. Kayako saves you time and money by making it easy to automate things. Build smart, multi-step workflows across multiple apps in just a few clicks. No coding required.
Bring customer activities from the applications you use into Kayako for immediate context using simple webhooks or through Zapier. Kayako’s integrations range from CRMs like Salesforce, Insightly, Freshsales and Microsoft Dynamics to Shopify, Paypal and Stripe.
Kayako supports SMS and Voice providers such as RingCentral and Twilio with easy integrations that can be done without any code. These powerful integrations allow for you to build smart workflows for automation across multiple apps in just a few clicks.
Get the full story. SingleView™ provides a centralized, easy-to-use visualization of the entire customer journey. Data from your channels and integrated applications keeps you from having to ask additional or repetitive questions, so you can provide service that’s proactive, personal and effortless.
Intelligent Self-Help Knowledge Base
With Kayako, support will be available to your customers 24/7 — even if your team isn’t.
Give your customers everything they need to help themselves with an easy-to-search repository of self-help articles, videos and FAQs, a friendly self-service community and a complete view of their support history.
Know Your Customer’s Journey
Capture your customer’s journey in a way a ticket never could. Seamless integrations bring all the context your agents need to provide the best customer experience into one centralized, easy-to-use view.
Service Desk SLAs
Kayako, a modern ClickDesk competitor, makes it easy to honor Service Level Agreements for customers you support. Set team goals for ticket response time and ticket resolution time. Kayako then sends automated reminders to agents to ensure they never miss a deadline.
Use the SLA status to keep track of tickets in real time, so that agents can grab tickets that are about to expire. Or set up automated messaging to customers before or after certain SLA time limits have been hit.
Track Hours And Productivity
Understanding where your agents spend their time is a step towards optimizing your support team. Log the time agents spend on conversations across multiple channels. Visualize agent performance and workload balance with at-a-glance reporting dashboards. Measure productivity, identify which customers require the most support resources and tally up billable hours.
In addition to tracking the time your agents have worked and billed against conversations, you can also export records through custom reports. Kayako makes time spent supporting customers, even across multiple channels, easy to account for and bill.
Advanced Reporting
With Kayako’s powerful reporting and at-a-glance dashboards, your customer support team is able to identify key metrics. Track your team’s KPIs and optimize operations to deliver the best customer service and support.
Smart Routing™
Automatically route tickets to the appropriate agent or team when you have multiple channels, brands or support types to manage. For example, if you have one support agent charged with handling Twitter support, you can use a trigger to automatically assign any communication that comes in via Twitter to that agent. You can also use automation to send notifications to certain agents or teams to remind them about conversations that need their attention or alert them that a conversation has been opened by a high-profile customer.
Deliver Friction-Free Customer Service With Kayako
Sign up for a 14-day free trial. No credit card required.
Customer Support Made Easy
Empower your team with the tools they need to provide the best customer support experiences.
Live Chat
Keep customers happy through personal real-time conversations. Add live chat to your help center, website and mobile apps
In-App SLAs
Stay on top of your workload with automated reminders and easy performance tracking for response and resolution times.
Time Tracking
Track your team’s billable hours across live chat, email and social channels.
Collaborate
Instantly engage with internal experts across your organization as well as with outside vendors and suppliers to resolve complex issues quickly.
Automated Workflows
Save time with end-to-end workflows that route conversations, answer common queries with 1-click replies, update ticket statuses and more.
CSAT Scores
See how well your agents are supporting customers, and identify where you can improve.
Over 131,000 Agents Provide Support Using Kayako
