I keep hearing about SaaS. How does it help with accounts? Account management isn’t new, but its role has evolved with the rise of Software… Read More »What Account Management Looks Like In The SaaS Era
This is a guest post by Maria Lebed, Customer Support Advocate and Writer at Provide Support. No doubt, live chat has many benefits not only… Read More »6 Simple Steps You Can Follow to Create Memorable Live Chat Experiences
Canned responses (also known as prefab replies and macros) are a boon to your customer service. They solve common customer problems in a timely manner… Read More »3 Ways Not to Use Canned Responses in Live Chat
When a potential customer visits your site, they’re already interested in your product. You’ve put lots of effort into testing the best homepage designs, optimized… Read More »Reduce Churn and Win New Customers with Powerful and Flawless Onboarding
Customer support metrics matter. They’re something you should be paying attention to. There is a wealth of information just waiting for you to explore and… Read More »Use Your Average Number of Replies to Improve Your Support
Master the live chat customer experience with 14 actionable steps to improve satisfaction, reduce friction, and deliver seamless support.
Businesses are defined by what their customers say about them. And as social media platforms like Twitter and Facebook have risen up to the mainstream,… Read More »Social Customer Experience: How to Win in the World of Connected Customers
Imagine the scenario where you’ve fully prepared for a webinar, your listeners have allocated free time to come and view your presentation for the next… Read More »The Art of Communicating a Crisis with Your Customers
Do you remember the TalkTalk data hack? Imagine working on that support team… You’d be picking up the phone or answering emails with just pure anger… Read More »Watch the Webinar: Weathering the Storm of Crisis Communications
Last week, Sarah Hatter of CoSupport and Sarah Chambers of Kayako joined forces to present a fantastic live webinar about the top five customer support… Read More »The Cheapest, Easiest, and Fastest Change in Customer Support Is Language
Good customer service is powerful for any company. Through word of mouth, positive experiences resonate through people’s networks. You can attract new customers while also… Read More »Why It’s so Important to Get Customer Experience Right First Time
In this webinar, founder of CoSupport, and host of UserConf, the only customer support conference, Sarah Hatter joins Sarah Chambers, Head of Support here at Kayako… Read More »Webinar: Conquering the Top 5 Customer Support Mistakes, with Sarah Hatter and Sarah Chambers